Pablo David Bracamonte Martinez
Guatemala
Summary
Dedicated professional with extensive experience in customer service for multiple industries, specifically with Royal Caribbean Group and Target. Proven track record as a Concierge for customer service in the aviation sector, providing exceptional support to passengers. Seeking a challenging position in a reputable shipping company to utilize my skills and contribute to the company's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Conduent Business Services
Guatemala
07.2025 - Current
- Managed reconciliation of hotel invoices for vendors and employees, ensuring accuracy and compliance for hotel stays associated with Royal Caribbean Group and confirming payments.
Concierge, Customer Service (Aviation Sector)
Conduent
Guatemala
05.2022 - Current
- Managed customer service operations for flight passengers, ensuring timely and effective resolution of any issues.
- Provided personalized concierge services, including travel arrangements, special requests, and itinerary planning.
- Maintained detailed records of passenger interactions and feedback to improve service quality.
Customer Service Representative
Royal Caribbean Group
Guatemala
05.2022 - Current
- Provided high-quality customer service to passengers, addressing inquiries, and resolving issues to ensure a satisfactory experience.
- Assisted with embarkation and debarkation processes, ensuring smooth and efficient operations.
- Coordinated with various departments to address passenger needs, and enhance overall service quality.
- Supervised and arranged flights for all guests requiring air travel for the Ultimate World Cruise tour, ensuring timely and efficient travel plans.
Quality Assurance Analyst. Team leader. trainer
24[7] .ai
01.2018 - 01.2022
- Led team of quality assurance analysts to ensure compliance with standards.
- Trained staff in product knowledge and English language skills for enhanced performance.
- Supervised the agent team's workflow processes to optimize efficiency and productivity.
- Conducted audits and assessments to maintain quality assurance protocols.
Education
Diversified Degree - Science and Letters
Colegio Internaciones
Guatemala10-2015
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Teams
- Customer service expertise
- Leadership and team management
- Conflict resolution
- Training and coaching
- Data analysis and reporting
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Valid Passport
- Valid U.S. Tourist Visa
- COVID-19 Vaccination
References
Carlos Leonel Bracamonte, TECNISCAN, Senior Leader, +502 49149984
Timeline
Billing Coordinator
Conduent Business Services
07.2025 - Current
Concierge, Customer Service (Aviation Sector)
Conduent
05.2022 - Current
Customer Service Representative
Royal Caribbean Group
05.2022 - Current
Quality Assurance Analyst. Team leader. trainer
24[7] .ai
01.2018 - 01.2022
Diversified Degree - Science and Letters
Colegio Internaciones