Pablo Gamella
Manchester,NH
Summary
Results-driven sales and account management professional with a strong background in strategic business development, client relations, and revenue growth. Adept at building long-term partnerships, analyzing financial data, and identifying growth opportunities to enhance customer retention and profitability. Highly adaptable, with experience in customer engagement, negotiations, and problem-solving in fast-paced environments. Bilingual in English and Spanish with exceptional communication and analytical skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Police Officer
Bedford & Goffstown Police Departments
Bedford & Goffstown, NH
02.2020 - Current
- Managed high-risk crisis situations, utilizing advanced de-escalation techniques for successful resolutions
- Led investigative teams, improving case resolution rates through thorough data collection and analysis
- Developed community relations initiatives that strengthened trust and cooperation
Corrections Officer
NH Department of Corrections
Concord, NH
10.2018 - 02.2020
- Maintained strict security protocols, reducing incidents by 20% through enhanced monitoring and intervention
- Provided conflict resolution strategies that improved inmate rehabilitation outcomes
- Facilitated training programs on compliance, ensuring regulatory adherence
Account Executive
M2 Technologies
Nashua, NH
04.2018 - 10.2018
- Increased project profitability by 15% through budget tracking and financial reporting optimization
- Developed sales proposals that enhanced client engagement, resulting in a 25% revenue increase
- Utilized CRM systems to improve customer retention by 30% and drive upsell opportunities
Retail Sales & Account Manager
West Creek Financial
02.2018 - 04.2018
- Identified and recovered declining accounts, increasing revenue by 18% through strategic interventions
- Developed and executed consultative sales strategies that improved client acquisition rates
- Monitored key performance metrics, ensuring continued growth and high customer retention
Strategic Account Manager
TEMPOE
Manchester, NH
11.2011 - 02.2018
- Managed high-value accounts, increasing client retention by 20% through proactive engagement strategies
- Implemented data-driven forecasting that improved revenue prediction accuracy by 35%
- Led cross-functional teams to enhance customer satisfaction and service delivery
Education
Associate - Business Management
Southern New Hampshire University
Manchester, NH06.2016
Skills
- CRM platforms
- Salesforce
- Microsoft Office
- Conflict Resolution
- Critical Thinking
- Public Speaking
- Adaptability
Certification
Interview and Interrogation Techniques, Advanced Report Writing, Active Shooter Response Training, First Aid/CPR/AED Certification
Accomplishments
- Enhanced Sales Performance, Developed data-driven sales presentations and proposals that strengthened client engagement, leading to a measurable increase in account profitability.
Languages
Fluent in English & Spanish
Technology Skills
Proficient in CRM platforms (Salesforce, HubSpot), Microsoft Office Suite (Excel, PowerPoint, Word), and data analysis tools
Timeline
Police Officer
Bedford & Goffstown Police Departments
02.2020 - Current
Corrections Officer
NH Department of Corrections
10.2018 - 02.2020
Account Executive
M2 Technologies
04.2018 - 10.2018
Retail Sales & Account Manager
West Creek Financial
02.2018 - 04.2018
Strategic Account Manager
TEMPOE
11.2011 - 02.2018
Associate - Business Management
Southern New Hampshire University