Pablo Garcia
Kissimmee,FL
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Fl Auto Sales And Service
2020.07 - 2024.03
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
Service Manager
Fl Auto Sales And Service
2020.07 - 2024.03
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained records of service transactions and customer feedback for future reference.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed customer loyalty programs to increase customer satisfaction.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Saved customers money by recommending appropriate maintenance schedules based on vehicle usage patterns.
- Boosted revenue through upselling additional services after careful evaluation of each client''s unique needs.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
Automotive Technician
Fl Auto Sales And Service
2020.07 - 2024.03
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Performed safety and emissions inspections.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Retained accurate records of purchases, titles and sales.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
No Degree - Computer And Information Sciences
Monroe Academy For Visual Arts & Design
Bronx, NYSkills
Decision-Making
Policy Development and Enforcement
Stakeholder Relations
Budget Control
Desktops, Laptops, and Mobile Devices
Planning and Implementation
Business Forecasting
Supply chain distribution
Risk Management
Certification
- Licensed NEW YORK STATE VEHICLE INSPECTOR -
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Fl Auto Sales And Service
2020.07 - 2024.03
Service Manager
Fl Auto Sales And Service
2020.07 - 2024.03
Automotive Technician
Fl Auto Sales And Service
2020.07 - 2024.03
No Degree - Computer And Information Sciences
Monroe Academy For Visual Arts & Design
- Licensed NEW YORK STATE VEHICLE INSPECTOR -
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