Pablo Gonzalez
Sunrise,FL
Summary
Results-driven and highly analytical individual with a comprehensive understanding of insurance policies and risk evaluation. Adept at performing data analysis, maintaining accurate records, and providing crucial administrative support to underwriting teams. Proven track record of delivering exceptional customer service in fast-paced and dynamic environments. Adept at multitasking, managing administrative tasks, and resolving inquiries efficiently.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bankers Healthcare Group Inc.
Fort Lauderdale, FL
10.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline communication processes for improved service delivery.
- Trained new staff on customer service protocols and best practices, fostering a knowledgeable team environment.
- Implemented feedback mechanisms to capture customer insights, leading to service enhancements.
- Managed escalated issues effectively, ensuring timely resolutions and maintaining positive client relationships.
Underwriter Assistant
First Light Program Managers, Inc.
Fort Lauderdale, FL
09.2022 - 03.2024
- Assisted underwriters in evaluating and processing trucking insurance applications, ensuring accuracy and completeness of information.
- Conducted preliminary risk assessments, gathering and analyzing data related to clients' insurance history, vehicle details, and driving records.
- Collaborated with brokers, clients, and other stakeholders to gather necessary documentation and information for underwriting purposes.
- Prepared and maintained underwriting files, ensuring all documents are organized and readily accessible for reference.
- Assisted in the preparation of insurance quotes, policy endorsements, and renewal documents.
- Compiled and maintained client databases, ensuring accurate and up-to-date information for underwriting purposes.
- Assisted in the preparation of reports and presentations for internal and external stakeholders.
- Evaluated insurance applications to assess risk and determine appropriate coverage levels.
- Analyzed financial documents and credit reports to ensure underwriting accuracy and compliance.
Front Desk Consultant
Orna Security
04.2019 - 09.2022
- Greet and assist clients, ensuring a positive and welcoming experience from the moment they enter the facility.
- Handle incoming phone calls, emails, and inquiries, providing accurate information and directing queries to the appropriate departments.
- Schedule appointments and manage the booking system, ensuring efficient utilization of resources for clients.
- Maintain cleanliness and organization at the front desk area, creating a professional and inviting atmosphere.
- Collaborate with other departments to address client needs and ensure seamless communication and coordination.
- Understand and utilize security protocols to ensure that only allowed personnel enter the property.
- Uphold safety regulations daily to ensure that no suspicious activity occurs on the property.
- Receive and sort daily incoming deliveries to ensure that patrons receive their packages.
- Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received.
Security Guard/Front Desk Consultant
Marksman Security
02.2017 - 03.2019
- Travel between different properties to handle security and front desk task.
- Understand and utilize security protocols to ensure that only allowed personnel enter the property.
- Uphold safety regulations on a daily basis to ensure that no suspicious activity occurs on the property.
- Conduct and organize resident’s move in/out process in accordance with property and safety guidelines.
- Administrative assistant to the property manager through scheduling, documenting and organizing resident, property and utility files.
Education
High School Diploma -
Michael Krop Senior High School
North Miami Beach, FL05-2014
Skills
- Customer Service Excellence
- Excellent Interpersonal Skills
- Fluent in English and Spanish
- Time Management
- Inbound/Outbound Calls
- Problem Solver
- Decision-Making Abilities
- Conflict Resolution
- Quick Learner
- Organized Multi-Tasker
- Dedicated Team Player
- Attention to Details
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Call center operations
- Team development
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Bankers Healthcare Group Inc.
10.2024 - Current
Underwriter Assistant
First Light Program Managers, Inc.
09.2022 - 03.2024
Front Desk Consultant
Orna Security
04.2019 - 09.2022
Security Guard/Front Desk Consultant
Marksman Security
02.2017 - 03.2019
High School Diploma -
Michael Krop Senior High School