Pablo Gressin-Zapata
miami
Summary
Dynamic professional with a proven track record in customer service and retail merchandising, honed at Streetwear Retail and other notable positions. Excelled in problem-solving and time management, boosting sales through exceptional service and product knowledge. Skilled in creating engaging customer experiences, demonstrating a strong ability to meet diverse needs with efficiency and enthusiasm.
Overview
4
4
years of professional experience
Work History
Sales Manager
Zumiez Retail
09.2025 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended company events and conventions to expand sales opportunities, as well as own experience.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales associate
Zumiez
01.2024 - 09.2025
- Prepared merchandise for the sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
Customer Service Cashier
Miami Kiteboarding
07.2022 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Coral Gables Senior High School
Miami05.2025
Bachelor of Science - Mechanical Engineering
Florida International University
Miami, FL05-2029
Skills
- Time Management,
- Customer Service and Assistance
- Telephone Reception
- Staff management
- Stocking and Replenishing
- Product Recommendations
- Following Directions
- Sales team training
Accomplishments
- Named "Best Sales Associate of the District" in 2025.
- Named "MvP" at Four Zumiez company events
Languages
English, Spanish, French
Timeline
Sales Manager
Zumiez Retail
09.2025 - Current
Sales associate
Zumiez
01.2024 - 09.2025
Customer Service Cashier
Miami Kiteboarding
07.2022 - 07.2022
High School Diploma -
Coral Gables Senior High School
Bachelor of Science - Mechanical Engineering
Florida International University