Pablo Melendez
Ocala
Summary
Dynamic professional with experience at LAZ Parking, excelling in customer service and operational procedures. Proven ability to resolve conflicts and enhance team performance while enforcing safety protocols. Adept at problem-solving and business administration, consistently delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Supervisor
LAZ Parking
Orlando
05.2024 - 12.2024
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
Assistant Manager
LAZ Parking
Miami
07.2017 - 04.2024
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Performed regular maintenance on machines to ensure optimal performance.
- Implemented operational procedures such as opening and closing procedures
- Processed payments from customers using various payment methods such as credit cards or cash.
Garage Ambassador
LAZ Parking
Miami
08.2016 - 07.2017
- Processed refunds and exchanges promptly according to established policies.
- Verified customer identification to ensure secure transactions.
- Maintained neat appearance of the valet area, ensuring it is free from debris or other hazards.
- Greeted customers, answered questions and provided information regarding services.
Ramp Supervisor
LAZ Parking
Miami
06.2015 - 07.2016
- Planned special events for valet parking staff such as team building activities, training sessions, and recognition programs.
- Enforced safety protocols for both customers and employees when operating motorized vehicles.
- Supervised daily operations of the valet parking service, including scheduling and assigning tasks.
Valet
LAZ Parking
Miami
06.2014 - 05.2015
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Assisted customers with their luggage to and from their vehicles.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
Education
High School Diploma -
Alonzo And Tracy Mourning Senior High School
North Miami Beach, FL06-2015
Skills
- Customer service
- Payment processing
- Operational procedures
- Safety protocols
- Problem solving
- Business administration
Languages
Spanish
Native/ Bilingual
Timeline
Supervisor
LAZ Parking
05.2024 - 12.2024
Assistant Manager
LAZ Parking
07.2017 - 04.2024
Garage Ambassador
LAZ Parking
08.2016 - 07.2017
Ramp Supervisor
LAZ Parking
06.2015 - 07.2016
Valet
LAZ Parking
06.2014 - 05.2015
High School Diploma -
Alonzo And Tracy Mourning Senior High School
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