Pablo Mendoza
Cancún ,Quintana Roo
Summary
Proven to excel in high-volume environments, I enhanced customer satisfaction and sales at Royal Caribbean International by leveraging my expertise in wine pairing and exceptional customer service. Skillfully managed cash, inventory, and order accuracy, demonstrating reliability and a commitment to service quality.
Overview
7
7
years of professional experience
Work History
Bartender
Impression Isla Mujeres by Secrets
2023.06 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Restaurant Waiter
Royal Caribbean International
2017.08 - 2020.02
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Education
Certificate - Food And Beverages Operation Management
CONALEP
Cancun Mex07.2001
Skills
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Order Taking
- Service Quality
- Food safety awareness
- Wine pairing
- Safe Food Handling
Websites
Languages
English
Full Professional
Timeline
Bartender
Impression Isla Mujeres by Secrets
2023.06 - Current
Restaurant Waiter
Royal Caribbean International
2017.08 - 2020.02
Certificate - Food And Beverages Operation Management
CONALEP
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