Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Pablo Osorio

Nashville,TN

Summary

Goal-Oriented and highly trained inventory control manager with 9+ years of experience. Delivering company leading shrink results at 0.59%. Leader of team of up to 50 that consistently delivers top results. Adept at managing inventory cycle counts and supply chain strategies.

Highly motivated to relocate.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Inventory Operations Manager

Nordstrom
Nashville, TN
06.2023 - Current
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
  • Coached employees on inventory management activities, identifying quality candidates for advancement opportunities.
  • Partnered with other store leaders to coordinate and ensure all processes are being followed.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Analyzed stock levels and processes to predict inventory problems and formulate solutions.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing full overnight team of truck processors.
  • Organized and prepped full store inventory cycle counts with total units reaching 180K.

Service Experience Manager

Nordstrom
Jacksonville, FL
02.2023 - 06.2023
  • Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
  • Support teams as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales.
  • Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives.
  • Assist with protecting security and privacy of customer information including education, compliance and disposition of issues. Working alongside asset protection and fraud departments to mitigate loss of funds for our customers and the company.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Inventory Control Manager

Nordstrom
Jacksonville, FL
12.2021 - 02.2023
  • Held control of a team of 30, which during peak seasons can reach up to 50 employees.
  • Identify, recruit and hire the best talent. Through training I ensure inventory management processes are accurate.
  • I collaborate with store partners to ensure service goals are achieved through Buy Online, Pick-up in Store and Web fulfillment.
  • We are currently running #1 results in web fill rates and #2 results for speed to customer.
  • One of seven inventory managers to be selected to run an RFID pilot program for Nordstrom.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels, fully audited by my team to maintain total accuracy and integrity of our inventory.
  • Researched item history to identify root cause for discrepancies between inventory and stock records.

Assistant Inventory Control Manager

Nordstrom Rack
Tampa, FL
04.2021 - 12.2021
  • Assisted in developing a strong team comprised of members that support inventory control, stock and Web fulfillment.
  • Assisted the inventory manager in ensuring inventory management processes are accurate.
  • I supported buy online, pick-up in store and web fulfillment orders by ensuring orders are properly filled to meet customer expectations.
  • I conducted numerous team training the covered multiple subject from safety to inventory shrinkage and unit variance.
  • I partnered with every other department to ensure all day to day practices were being completed throughout the store.

Inventory Control Specialist

Nordstrom
Tampa, FL
11.2019 - 04.2021
  • As inventory control specialist I was in charge of the integrity and health of our stores inventory.
  • Daily reports had to be run to ensure accuracy and satisfaction for our customers. Using multiple inventory integrity tools such as RMS, Oracle, SIM 14 - 16 and Tableau.
  • The job is data driven and highly analytical with the focus on maintaining item and financial accuracy for the store.
  • It was crucial to maintain healthy relationships with all department managers in the store to ensure solid communication.
  • At any given time I would hold control of upwards of 22M worth of merchandise.
  • Solid math, verbal and written communication skills were necessary to ensure success in this role.

Education

High School Diploma -

Miami Sunset Senior High School
Miami, FL
08.2014

Skills

  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Attention to Detail
  • Recordkeeping and Documentation
  • Microsoft Office
  • Time Management
  • Cost Analysis
  • Complex Problem Solving
  • Interdepartmental Collaboration
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Customer Relationship Management
  • Interpersonal Relations

Languages

Spanish
Native/ Bilingual

Accomplishments

Anniversary cup winner for SE region

August 2022

The Anniversary Cup is one of the highest awards for department managers in Nordstrom.
The Cup was awarded to me due to my overall results with leading the region and company in reject rate and speed to customer metrics.

Improving store shrink results from 2.39% to 0.59% over a two quarter cycle.

Q4 2023 Cash Call

1.24% Shrink, #1 in SE Region

92% Unit Accuracy

Certification

  • Google Data Analytics Certification

Timeline

Inventory Operations Manager

Nordstrom
06.2023 - Current

Service Experience Manager

Nordstrom
02.2023 - 06.2023

Inventory Control Manager

Nordstrom
12.2021 - 02.2023

Assistant Inventory Control Manager

Nordstrom Rack
04.2021 - 12.2021

Inventory Control Specialist

Nordstrom
11.2019 - 04.2021

High School Diploma -

Miami Sunset Senior High School

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Pablo Osorio