PABLO QUINONEZ
Hicksville
Summary
Dynamic leader with proven expertise in team leadership and customer service honed at Arby's. Excelled in enhancing customer satisfaction and safety, achieving departmental goals through strategic planning, and boosting team performance. Skilled in time management and decision-making, consistently delivering high-quality service and fostering strong relationships with customers and suppliers.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Manager
Arby's
Jericho, NY
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Science - Biological Sciences
SUNY, Farmingdale
Farmingdale, NY05-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Arby's
03.2023 - Current
Bachelor of Science - Biological Sciences
SUNY, Farmingdale
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