Summary
Overview
Work History
Skills
Interests
Accomplishments
Timeline
Generic

Pablo Useda

South Gate,CA

Summary

Dedicated and accomplished professional with a strong background in Environmental Services and Hospitality Management. Leveraging years of supervisory experience as a Barista Supervisor and more recently Environmental Services Supervisor in a hospital setting, I possess a proven track record of delivering exceptional service, optimizing operations, and leading teams to success.

Overview

9
9
years of professional experience

Work History

Check-In Clerk

LAX Freight
09.2023 - Current
  • Check-in Procedures: Greet and assist drivers and carriers as they arrive at the facility, verifying their identity, and ensuring they follow check-in procedures.
  • Documentation Verification: Review and verify shipping documents, bills of lading, manifests, and other paperwork to ensure accuracy and completeness.
  • Data Entry: Accurately enter information from documents into computer systems or databases, updating inventory records and tracking shipment details.
  • Communication: Communicate with drivers, dispatchers, and other relevant personnel to coordinate and schedule pickups and deliveries.
  • Customer Service: Provide excellent customer service by addressing driver inquiries, resolving issues, and directing them to the appropriate personnel when necessary.

EVS Supervisor

Sodexo Healthcare
03.2023 - 09.2023
  • Managed and supervised team of environmental services staff, ensuring efficient cleaning operations and adherence to infection control protocols.
  • Developed and implemented cleaning schedules, assigning tasks to staff members based on workload and facility needs, resulting in improved efficiency and reduced turnaround time.
  • Trained and mentored new staff members on proper cleaning techniques, equipment usage, safety protocols, and customer service skills, leading to improved staff performance and morale.
  • Collaborated with nursing and maintenance departments to address environmental service requirements, coordinate room turnover, and ensure seamless operations.
  • Implemented safety measures, conducted regular safety training sessions, and ensured compliance with OSHA guidelines and hospital accreditation standards.

Photo Assistant

David Lopez Visuals
01.2021 - 02.2023
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

Barista Shift Supervisor

Starbucks
10.2014 - 02.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations utilizing Starbucks' Inventory Management System (IMS).
  • Restocked and cleaned stations and facilities to maintain clean and operable standards as defined by Los Angeles DPH.
  • Generated a friendly atmosphere by encouraging employees to greet and speak to customers to create and provide the "Third Place"– defined as not just a physical space but also a feeling of warmth, connection, and sense of belonging to Starbucks.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations to suite their individual palates and preferences.
  • Trained and supervised baristas to maintain and uphold store policies and optimize staffing patterns by following established training protocol set by Starbucks.

Skills

  • Mentoring
  • In house auditing
  • Equipment maintenance
  • Quality assurance
  • Customer service
  • Analytical thinking
  • Communication skills
  • Technical skills (Microsoft Suite)

Interests

Photography: 

Local photographer with a passion for creativity and connecting with others to create artistic images.


Woodworking: 

Self-taught hobbyist continually learning new techniques to further develop carpentry skills for DIY home projects.


Urban farming:

Novice in learning self-sufficiency techniques in the garden ranging from seasonal crop growing to raising backyard chickens.

Accomplishments

    Achieved Barista Champion title by competing in a stringent competition of coffee knowledge and barista craft.

Timeline

Check-In Clerk

LAX Freight
09.2023 - Current

EVS Supervisor

Sodexo Healthcare
03.2023 - 09.2023

Photo Assistant

David Lopez Visuals
01.2021 - 02.2023

Barista Shift Supervisor

Starbucks
10.2014 - 02.2023

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Pablo Useda