Hi, I’m
Alexus Eaden
Houston,Texas
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
years of professional experience
Work History
Epic Waters Indoor Water ParkArlington, Texas
Check-In Clerk
04.2022 - Current
Job overview
- Generated invoices and collected payment from guests.
- Accessed reservations system to assist guests with reservations or check vacancy.
- Answered questions about resort amenities and offered area attractions information.
- Entered information into reservations system to update and maintain records.
Lex KickzDuncanville, United States
Retail Business Owner
07.2021 - Current
Job overview
- Prioritized and allocated valuable resources to meet business targets.
- Consulted with customers to assess needs and propose optimal solutions.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Foot LockerArlington, Texas
Retail Sales Associate
05.2021 - 06.2022
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Urban AirArlington, Texas
Front Desk Associate
11.2020 - 05.2021
Job overview
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Texas Southern University, Houston, TX
05.2026
Bowie High School, Arlington, TX
High School Diploma
06.2022
Skills
- Concierge Services
- Basic Food Service
- Customer Satisfaction
- Guest Amenities
- Online Bookings Management
- Verifying Reservations
- Store Opening and Closing
- Exceeding Customer Expectations
- Order Processing
- Item Ticketing and Pricing
- Computer Proficiency and Microsoft Office
- Leadership and People Development
- Strategic Planning
Timeline
Check-In Clerk
Epic Waters Indoor Water Park
04.2022 - Current
Retail Business Owner
Lex Kickz
07.2021 - Current
Retail Sales Associate
Foot Locker
05.2021 - 06.2022
Front Desk Associate
Urban Air
11.2020 - 05.2021
Texas Southern University
Bowie High School
High School Diploma
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