Resourceful Bell Clerk with a track record of high productivity and efficient task completion. Specializes in customer service, communication, and problem-solving. Excels in time management, adaptability, and teamwork to enhance guest experiences. Committed to providing exceptional service through active listening and responsive actions.
Hi, I’m
Khuong (Aaron) Nguyen
Santa Ana,CA
Summary
Overview
10
years of professional experience
Work History
Walt Disney CompanyAnaheim, CA
Bell Clerk
09.2023 - Current
Job overview
- Managed and prioritized Bell Desk operations to ensure complete guest satisfaction.
- Efficiently monitor luggage for scheduled arrivals and departures by meticulous tagging, storing and management.
- Enter confidential guest information into computer systems, assigning bell services as needed.
Awynn FloralSanta Ana, CA
Floral Designer
01.2020 - Current
Job overview
- Created unique designs for special occasions such as weddings, birthdays, funerals.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
Gen Korean BBQ HouseHuntington Beach
Head Server
09.2014 - 05.2023
Job overview
- Managed daily dining experiences for 100+ guests, ensuring impeccable service and adherence to health and safety standards.
- Efficiently managed server teams by addressing concerns, empowering members, and ensuring optimal performance.
- Performed diverse responsibilities, from order-taking and drink preparation to table setting, bussing, and opening/closing duties.
- Spearheaded training for new staff members, contributing to low turnover rates and high customer satisfaction
Gen Korean BBQ HouseHuntington Beach, CA
Supervisor
05.2015 - 10.2022
Job overview
- Oversaw restaurant operations, scheduling, and administrative tasks to ensure smooth daily service.
- Handled scheduling of employees, conducted interviews and managed inventory and sales report generation.
- Assisted with payment processing, revenue submission, and supported hostess stand as needed.
Education
University of California, IrvineIrvine, CA
Bachelor of Arts from Business Economics
06-2013
University Overview
Skills
- Cash handling experience
- Strong Work Ethic
- Guest Relations
- Reservation Management
- Guest Services
- Training and mentoring
- Professional Appearance
- Effective Organization
- Concierge services
- Transportation Coordination
Languages
Vietnamese
Native/ Bilingual
References
References
References available upon request.Timeline
Bell Clerk
Walt Disney Company
09.2023 - Current
Floral Designer
Awynn Floral
01.2020 - Current
Supervisor
Gen Korean BBQ House
05.2015 - 10.2022
Head Server
Gen Korean BBQ House
09.2014 - 05.2023
University of California, Irvine
Bachelor of Arts from Business Economics
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