Pablo Villavicencio
Tucson,AZ
Summary
Driven dynamic leader with a talent for navigating challenges, and a proven track record excelling in training and development. Skilled in operational efficiency, ensuring high standards and aligning efforts with organizational goals. Known for a collaborative approach and dedication to excellence.
My commitment to effective team leadership and strategic sales management has consistently driven success and engagement across diverse environments.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Head Varsity Softball Coach
Saint Vrain Valley School District
03.2025 - Current
- I developed and implemented training programs to enhance athletes' skills and performance based on knowledge of fundamentals, leading to a higher OBP and a +2.1 Runs Per Game average than the previous season.
- I interviewed, hired, trained, and oversaw the coaching staff's performance.
- Mentored assistant coaches through effective coaching techniques and player management strategies.
- Optimized athlete performance with consistent evaluation and adjustments to training and practice drills, according to individual needs, and overall team objectives.
- Analyzed game strategies to refine team execution during competitions.
- Adapted coaching techniques based on individual learning styles to effectively communicate strategies to all players and coaches.
- Managed team budgets responsibly, ensuring adequate funding for equipment, uniforms, and travel expenses.
- Contributed to overall athletic department goals by collaborating with coaches from other sports programs, sharing best practices for player development and team management.
- Organized and coordinated off-season training programs to maintain player skill development during noncompetitive months.
- Continuously enhanced personal coaching knowledge by attending industry conferences, workshops, and seminars to stay current on best practices in the field.
- Coordinated special events such as pre-season tryouts, training camps, special workshops, and fundraisers to support team goals.
Assistant Coach
Saint Vrain Valley School District
06.2024 - 02.2025
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Collaborated with the head coach to analyze game strategies and improve team dynamics, ensuring alignment with player strengths and coaching philosophy, leading to 2 more wins than the previous season.
- Monitored athlete progress, providing feedback to encourage skill development and motivation.
- Led strategy sessions to align team objectives with overall program goals for success.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Strengthened athletic abilities with customized workouts, focusing on specific skill development relevant to the discipline of each position.
- Mentored student-athletes on skill development, fostering personal growth and teamwork principles.
- Coordinated team events and fundraisers to promote community engagement and support athletic programs, establishing a strong sense of community among players, parents, and staff.
Sales Expert
Verizon
01.2023 - 06.2024
- Collaborated with team members to develop strategic sales initiatives, improving overall team performance.
- Trained new sales associates on products and company processes, fostering a knowledgeable team environment.
- Cultivated strong customer relationships through personalized service and effective communication.
- Leveraged CRM tools to track sales performance and customer interactions, enhancing guest experience, and follow-up efficiency.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Collaborated with cross-channel operations, service, and business teams to create solutions and meet the needs of existing and potential clients.
- Drove team revenue totals by bringing in top 5% of sales numbers consistently.
Store Manager
Verizon
03.2021 - 12.2022
- Oversaw daily store operations, ensuring efficient workflow and exceptional customer service.
- Managed inventory levels, cash control, store opening and closing procedures, and implemented stock measures to minimize shrinkage, reducing operational risk by 60% Y-O-Y.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance evaluations, providing constructive feedback to foster employee development and accountability, encouraging excellence, and resulting in higher employee morale among staff.
- Enhanced team collaboration, performance, and efficiency by nurturing a healthy environment focused on mutual success, clear goals, and regular feedback.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Customer Service Representative
Verizon
10.2019 - 02.2021
- Resolved customer inquiries efficiently through active listening and effective communication.
- Managed high-stress situations effectively by implementing best practices and maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics by a minimum of 30% consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
General Manager
Christie's Appliance and Mattress Co.
03.2014 - 06.2019
- Collaborated with senior leadership to establish strategic goals aligned with the company's long-term vision and market demands.
- Streamlined operational processes to enhance efficiency, communication, and optimize resource allocation by partnering across departments to carry out initiatives that improved overall business performance.
- Drove quarterly and year-over-year revenue and business growth by 33% while leading operations by executing on strategic sales processes and long-range planning.
- Partnered with cross-functional teams in executing initiatives that improved overall business performance.
- Managed and oversaw inventory operations, ensuring accurate stock levels, and timely delivery and replenishment across multiple locations.
- Managed vendor relationships, negotiating product contracts and services to secure favorable terms while maintaining quality standards in operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled escalated clients to assist lower-level employees in maintaining excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated a positive and competitive work environment that motivated team members to exceed individual and team goals by an average of 22% regularly.
Sales Advisor
Christie's Appliance and Mattress Co.
09.2008 - 02.2014
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
- Increased sales revenue by implementing effective inside-sales strategies, converting 3 of 5 opportunities into larger ticket sales, and cultivating strong customer relationships.
- Led a diverse team of high-performing sales professionals, ensuring achievement of sales targets and KPI's, and driving 18-22% growth consistently.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutually beneficial solutions, preserving long-term relationships.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Built a diverse and consistent sales portfolio via customized solutions for unique client needs, resulting in increased loyalty.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Warehouse Lead
Christie's Appliance and Mattress Co.
03.2006 - 08.2008
- Oversaw daily warehouse operations, ensuring efficient and safe workflow, adherening to OSHAsafety standards.
- Conducted periodic audits of inventory levels to ensure accuracy and identify discrepancies for swift resolution.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Coordinated shipping schedules, optimizing routes to minimize delays and improve delivery efficiency.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Coordinated with sales and marketing teams to ensure accurate inventory and display levels for promotional campaigns, avoiding discrepancies or stockouts.
Education
No Degree - Project Management
ITT Technical Institute
Tucson, AZ03-2011
High School Diploma -
Cholla High Magnet School
Tucson, AZ05-2006
Skills
- Dedicated Pofessional Commitment
- Effective Team Leadership
- Operational Efficiency Management
- Training and Development
- Workflow Optimization
- CRM Expertise
- POS System Management
- Sales Metrics Analysis
- Strategic Sales Management
- Fluent in multiple languages
Certification
- Certified CPR, AED, First Aid
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchTeam Building / Company RetreatsTimeline
Head Varsity Softball Coach
Saint Vrain Valley School District
03.2025 - Current
Assistant Coach
Saint Vrain Valley School District
06.2024 - 02.2025
Sales Expert
Verizon
01.2023 - 06.2024
Store Manager
Verizon
03.2021 - 12.2022
Customer Service Representative
Verizon
10.2019 - 02.2021
General Manager
Christie's Appliance and Mattress Co.
03.2014 - 06.2019
Sales Advisor
Christie's Appliance and Mattress Co.
09.2008 - 02.2014
Warehouse Lead
Christie's Appliance and Mattress Co.
03.2006 - 08.2008
No Degree - Project Management
ITT Technical Institute
High School Diploma -
Cholla High Magnet School