Pablo Javier Cruz

Managed compliance for all business managers

Build and Maintain relationships with lenders

CIT Management keeping at 3.5 days

Ensuring tag & title work properly complete for accounting

Ensure deals are clean and properly packaged for accounting

Managed business manager PVR

Managed business manager PPD

Ensured departments customers were satisfied and managed CSI

Ensured business managers were properly trained

Created and maintained a proper schedule

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Responsible for training and development of salespeople
• Responsible for demonstrating process to salespeople
• Handled customers on a day to day basis ensuring the highest CSI
• Responsible for all new car allocation
• Responsible for all new car inventory management
• Responsible for all new car CSI
• Used car inventory management, maintaining over 70 units in stock
• Used Car inventory Pricing
• New car Inventory Pricing
• New Car Dealer trade
• Used Car reconditioning
• Used Car Vendors
• New Car PDI

• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Created organizational structures to improve accounting and finance functions.
• Created lasting relationships with representatives from lenders
• Responsible for 1m a month in business and CIT
• Kept CIt at 3.5 Days
• Responsible for all transactions, lending, and leasing needs

• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided the highest level of service to all customers interested in a new vehicle
• Assisted customers in obtaining a new vehicle that fit their families needs
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Built relationships with customers to encourage repeat business.

• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Efficiently learn product knowledge and perform deliveries for customers
• Answered all questions regarding vehicle set-up, and malefactor app set-up