Paco Luna
Frisco,TX
Summary
Experienced Sr. Field Service Technician with strong skills in troubleshooting, installation, and maintenance. Proven record of implementing process improvements that enhance service efficiency and team performance.
Overview
18
18
years of professional experience
Work History
Sr. Field Technician IV
Ciena Partners
Houston, TX 100% Travel
02.2019 - Current
- Led installation and maintenance of advanced optical networking equipment.
- Diagnosed and resolved complex technical issues in high-pressure environments.
- Utilized diagnostic tools to perform system audits and ensure compliance with industry standards.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
Telecom Costruction OSP Engineer
American Electric Power, AEP of Texas
Corpus Christi, TX
08.2016 - 01.2019
- Managed multiple on-going projects. Created designs and implemented outside plant network systems to enhance service reliability.
- Conducted field surveys and site assessments for aerial crossings of transmission lines for optimal infrastructure planning.
- Collaborated with cross-functional teams and vendors to ensure compliance with regulatory standards during stake holders meetings.
- Developed project safety plans for construction line crews. Designated projects after reviewing proposals and timelines for outside plant construction initiatives.
- Enhanced the power grid performance with the installation of OPGW shield fiber optic cable onto transmission power lines.
- Maintained compliance with industry standards and regulations by adhering to safety protocols during installations and repairs in substations and electrical power grid footprints of the right of ways.
Network Consultant - Arris Solutions
Google
Mountain View, CA
01.2008 - 11.2016
- Designed and implemented scalable network solutions to enhance performance and reliability.
- Led cross-functional teams in deploying advanced networking technologies across global data centers.
- Collaborated with cross-functional teams to plan and execute large-scale telecommunications projects successfully.
- Consistently met project deadlines while maintaining high-quality work standards through effective time management techniques.
Education
Some College (No Degree) - Business Economics
De Paul University
Chicago, ILSkills
- Field service management
- Troubleshooting and repair
- Installation and maintenance
- Complex Problem-solving
- Software configuration
- Inventory management
- Project management
- Hardware and software installation
- Teamwork and collaboration
- Multitasking Abilities
- Time management
- OSHA certification
Accomplishments
Successfully completed mulitple network global deployments while living abroad as a Team Lead for Google for Projects in Latin America and Asia Pacific until completion.
Languages
Spanish
Native or Bilingual
Timeline
Sr. Field Technician IV
Ciena Partners
02.2019 - Current
Telecom Costruction OSP Engineer
American Electric Power, AEP of Texas
08.2016 - 01.2019
Network Consultant - Arris Solutions
Google
01.2008 - 11.2016
Some College (No Degree) - Business Economics
De Paul University
Experience in Global Network Deployment
Successful track record in preparation readiness for network migrations and system hardware replacements prior to scheduled maintenance windows