Padre' Beachem
Jacksonville,FL
Summary
Motivational Supervisor with 10 + years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
Overview
6
6
years of professional experience
Work History
Guest Talent Supervisor
Aloft Hotel Tapestry Park
Jacksonville, FL
09.2017 - 01.2024
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Education
Associate of Arts - Accounting And Finance
FSCJ
Jacksonville, FL01.2008
Skills
- Data Analytics
- Process Improvement
- Staff Management
- Schedule Development
- Inventory Control
- Policy Enforcement
- Business Administration
- Complex Problem-Solving
- Industrial Hygiene
- Financial Management
- Training and Mentoring
- Inventory Oversight
- Goal-Oriented
- Processes and Procedures
Accomplishments
- 2023 FRLA NORTHEAST R.O.S.E. (Recongition of Service Excellence) Nominee.
- Multiply comments on TripAdvisor for High Quality Customer Service.
Timeline
Guest Talent Supervisor
Aloft Hotel Tapestry Park
09.2017 - 01.2024
Associate of Arts - Accounting And Finance
FSCJ
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