Paeton Schaeffer
Kotzebue,AK
Summary
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
1
1
year of professional experience
Work History
Court Case Manager II
State of Alaska
07.2025 - 12.2025
- Attended court hearings and depositions to take notes and document proceedings.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues while maintaining great customer service.
Customer Service Agent
Alaska Airlines
03.2025 - 07.2025
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Enhanced passenger experience by supporting efficient ticketing and check-in procedures.
- Worked with team to enhance communication processes, boosting service efficiency.
- Handled customer grievances efficiently, employing conflict resolution strategies to sustain positive interactions.
City Clerk
City of Kotzebue
08.2024 - 02.2025
- Managed city records, ensuring timely updates and accurate documentation for public access.
- Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
- Assisted in budget prep, expenditure review, and budget administration.
- Updated documents such as municipal codes and city charters.
- Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
- Administered oaths of office for elected officials, upholding the integrity of the democratic process within the community.
Education
High School Diploma -
Kotzebue High School
Skills
- Document management
- Records management
- Meeting coordination
- Customer service
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Office administration
Timeline
Court Case Manager II
State of Alaska
07.2025 - 12.2025
Customer Service Agent
Alaska Airlines
03.2025 - 07.2025
City Clerk
City of Kotzebue
08.2024 - 02.2025
High School Diploma -
Kotzebue High School