Paige Ales
Folsom,CA
Summary
Results-driven manager with extensive experience at Handel's Homemade Ice Cream, specializing in performance monitoring and customer relationship management. Coordinated large-scale events for up to 500 guests while improving team productivity through targeted training and efficient shift scheduling. Acknowledged for strategic decision-making and consistently upholding high service standards.
Overview
6
6
years of professional experience
Work History
Manager
Handel's Homemade Ice Cream
Folsom, California
08.2019 - Current
- Organized team tasks and managed schedules to enhance daily operations.
- Prepared project status reports for management review and informed decision-making.
- Monitored staff performance, addressing issues to improve overall productivity.
- Enforced customer service standards and resolved issues to maintain service quality.
- Trained employees across various positions to ensure comprehensive role coverage.
- Executed opening, closing, and shift change functions to uphold operational standards.
- Maintained accurate records of attendance, payroll, and vacation requests.
- Recruited qualified candidates within budget constraints to fill open positions.
Catering Coordinator
Handel's Homemade Ice Cream
Fair Oaks, California
09.2024 - 03.2025
- Ensured smooth operations by coordinating logistics for catering functions and meetings.
- Maintained event efficiency through effective scheduling of staff assignments.
- Oversaw planning and execution of events accommodating as many as 500 guests.
- Facilitated timely payments by processing post-event invoices promptly.
Education
High School Diploma -
Oakridge High School
El Dorado Hills, CA05-2020
Skills
- Performance monitoring and decision making
- Customer relationship management
- Verbal and written communication
- Shift scheduling
- Coordinating events
- Training and guidance
Timeline
Catering Coordinator
Handel's Homemade Ice Cream
09.2024 - 03.2025
Manager
Handel's Homemade Ice Cream
08.2019 - Current
High School Diploma -
Oakridge High School
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