Paige Anderson
Woodbridge,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Summit Health Management
08.2022 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Schedules appointments accurately according to department guidelines: using waitlists when applicable. Confirm future appointments as needed.
Patient Service Representative
CityMD: Urgent Care
11.2021 - 06.2022
- Provided quality care to greeting and registering patients
- Answered multiple pone lines to respond to patients questions or concerns
- Verified insurance eligibility through insurance websites or directly contacting insurance companies
- Scanned documents into patients charts to follow accurate procedures for visits
- Cleaning and organizing waiting room to provide a neat and welcoming space for patients
- Managed co pays by collecting cash, card and check payments
- Communicating with scribes, doctors and management to ensure a smooth workflow
- Following HIPPA guidelines to protect patients privacy
- Scheduling specialist or diagnostic imaging appointments regarding urgency of patients health
Education
Associate of Applied Science - Allied Health
Middlesex County College
Edison, NJ05.2021
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Efficient in EMR/EHR
Timeline
Patient Service Representative
Summit Health Management
08.2022 - Current
Patient Service Representative
CityMD: Urgent Care
11.2021 - 06.2022
Associate of Applied Science - Allied Health
Middlesex County College