Paige Bates
Financial Aid Director
Henderson,TN
Summary
Compassionate Financial Aid Officer with 15 years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students. Stay on top of trends in education to maintain modern, efficient systems meeting needs of diverse students. Solid relationship-builder with decisive approach to solving operational problems. Highly skilled in explaining complex processes to students and utilizing data verification and knowledge to efficiently facilitate the aid process and enhance the educational experience.
Overview
7
7
years of post-secondary education
15
15
years of professional experience
Work History
Financial Aid Director
Union University
Jackson, TN
04.2019 - 02.2021
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Advised students in making academic decisions, including details regarding registration and billing.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Complied with all financial aid guidelines and regulations, including state and federal requirements.
- Authored presentations and documentation for distribution to current and prospective students.
- Represented financial aid office at group meetings with high school students and parents.
- Helped individuals complete physical and electronic paperwork such as FAFSA.
- Counseled students and parents about financial aid options and program details.
- Monitored financial aid award notices through Colleague.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Communicated with prospective students to illustrate available financial aid opportunities within all areas of study.
- Presented financial aid workshops to help groups of students and parents navigate process.
- Processed federal financial aid verifications per Department of Education guidelines.
- Performed needs analysis of applications, accounting for financial and situational background information.
- Collaborated with admissions department to facilitate application verification and completion.
- Assisted in development of student financial aid plans and packages.
Financial Aid Assistant Director
Union University
Jackson, TN
04.2018 - 04.2019
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Processed unique financial aid profiles for all programs, including undergrad and post-grad applications.
- Assisted in development of student financial aid plans and packages.
- Processed federal financial aid verifications per Department of Education guidelines.
- Advised students in making academic decisions, including details regarding registration and billing.
- Counseled students and parents about financial aid options and program details.
- Complied with all financial aid guidelines and regulations, including state and federal requirements.
- Presented financial aid workshops to help groups of students and parents navigate process.
- Monitored financial aid award notices through Colleague.
- Helped individuals complete physical and electronic paperwork such as FAFSA.
- Collaborated with admissions department to facilitate application verification and completion.
- Represented financial aid office at group meetings with high school students and parents.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Authored presentations and documentation for distribution to current and prospective students.
Financial Aid Grant Specialist
Union University
Jackson, TN
03.2017 - 04.2018
- Counseled students and parents about financial aid options and program details.
- Helped individuals complete physical and electronic paperwork such as FAFSA.
- Processed federal financial aid verifications per Department of Education guidelines.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Monitored financial aid award notices through Colleague.
- Communicated with prospective students to illustrate available financial aid opportunities within all area of studies.
- Represented financial aid office at group meetings with high school students and parents.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Financial Aid
TCAT Hohenwald
Hohenwald, TN
03.2006 - 12.2016
- Guided students through financial aid processes, including completing necessary forms, filing, documentation, preparing reports and updating account records.
- Reviewed financial aid reconciliation reports, calculated amounts and verified totals on all related documentation.
- Performed wide-ranging administrative, financial and service-related functions including customer service and awarding students.
- Reconciled accounts and payments received for student accounts.
- Contacted families and students about late payments and account statements.
- Assisted students and families in filling out financial aid applications.
- Helped students sign up and design for payment plans.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
MBA - Business Management
Union University
Jackson, TN 01.2019 - Current
Bachelor of Science - Organizational Management
Union University
Jackson, TN 08.2014 - 03.2015
No Degree - Organizational Management
Union University
Jackson Tn 01.2000 - 06.2001
No Degree - Education
Columbia State Community College
Columbia, TN 08.1998 - 12.1999
No Degree - Liberal Arts And General Studies
Freed Hardeman University
Henderson, TN 08.1987 - 12.1988
Skills
Financial aid disbursement
FAFSA requirements
Student advisement
Financial aid package guidance
Federal Student Aid policies
Data verification
Financial aid applications
Loan and grant knowledge
Planning and Coordination
Computer skills
Supervision
Adaptability
Good listening skills
Written Communication
MS Office
Critical thinking
Microsoft Office
Cultural awareness
Teamwork
Affiliations
Tennessee Association of Student Financial Aid Administrators (TASFAA)
National Association of Student Financial Aid Administrators (NASFAA
Southern Association of Student Financial Aid Administrators (SASFAA)
The Order of the Eastern Star
Timeline
Financial Aid Director
Union University
04.2019 - 02.2021
MBA - Business Management
Union University
01.2019 - Current
Financial Aid Assistant Director
Union University
04.2018 - 04.2019
Financial Aid Grant Specialist
Union University
03.2017 - 04.2018
Bachelor of Science - Organizational Management
Union University
08.2014 - 03.2015
Financial Aid
TCAT Hohenwald
03.2006 - 12.2016
No Degree - Organizational Management
Union University
01.2000 - 06.2001
No Degree - Education
Columbia State Community College
08.1998 - 12.1999
No Degree - Liberal Arts And General Studies
Freed Hardeman University
08.1987 - 12.1988