Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Paige Braunbeck

Logan,UT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4

Years of professional working experience

Work History

Integra Financial LLC

Customer Service Representative
01.2021 - Current

Job overview

  • Investigated and resolved accounting and service concerns.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Bolstered customer retention by creating and offering creative discount options and inspiring interest in new products.

The Sheridan South Jordan

Server
07.2019 - 05.2021

Job overview

  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food restrictions (e.g., diabetics, gluten and dairy intolerances, and food allergies)
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Operated and maintained cleaning equipment and tools, including dishwasher and hand wash stations
  • Engaged in conversation with residents to ensure pleasant and upbeat dining experience

Education

Utah State University
Logan, UT

Bachelor of Science from Political Science
12.2024

University Overview

Competed in National Bioethics Bowl April 2022

Copper Hills High School

Diploma
05.2021

University Overview

GPA: 3.61

Skills

  • Credit Card Payment Processing
  • Customer Service
  • Call Volume and Quality Metrics
  • Call Center Operations

Timeline

Customer Service Representative

Integra Financial LLC
01.2021 - Current

Server

The Sheridan South Jordan
07.2019 - 05.2021

Utah State University

Bachelor of Science from Political Science

Copper Hills High School

Diploma
Paige Braunbeck