Customer service professional offering diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, clients, and associates based on knowledge, professionalism, and integrity.
Hi, I’m
Paige Brooks
Urbandale,IA
Summary
Overview
17
years of professional experience
1
Certification
Work History
Enlightened DaycareDes Moines, Iowa
Owner/Operator
04.2007 - Current
Job overview
- Maintained financial records; account for daily collections and invoicing; daily bookkeeping
- Kept individual records for each child to include daily observances, activities, meals (eating habits), and medications administered
- Complied with Federal and State regulations including all mandatory continuing education
- Communicated daily with parents or guardians regarding child’s daily activities and behaviors or related issues
- Create developmentally/age-appropriate lesson plans
Nationwide Insurance
Insurance Service Representative Farm and Commercial Services
08.2014 - 06.2016
Job overview
- Owned the customer experience by handling complex inbound phone calls including premium changes and retention calls, emails, chat sessions, and texts from customers, agents, third parties, and business partners who are inquiring about insurance products or policies
- Exhibited commercial and farm lines insurance knowledge and fully cross trained on all products, able to effectively handle small and middle market accounts, special requirements, farm and processing functions
- Provided guidance to customers and agents, by solving their immediate needs as well as anticipating future needs or questions
- Issue diagnosis, minimizes transfers, escalations, and call backs by using all available resources and systems to make policy changes, answer policy and billing questions, take payments, provide requested documentation, and give advice regarding insurance needs
- Discovered and acted on customer issues at an experienced level, by quickly establishing and building trust, provides solutions and uses a structured thought process / problem solving skills to achieve results while balancing customers’ needs with company and legal guidelines
- Quickly navigate multiple computer systems while providing a pleasing customer interaction
- Cross-sold and up-sold products to customers providing solutions that protect what’s most important.
CommUnity Crisis Services and Food BankIowa
Crisis Helpline Counselor
06.2023
Job overview
- Trained in crisis intervention and other human services
- Comfortable in using web-based software
- Strong typing skills
- Comfortable collaborating with other agencies
- Supporting the community and helping individuals and families experiencing a crisis
- Trained to confidentially support clients in their most vulnerable moments and times of greatest need
- Provide crisis counseling, crisis screening, and suicide intervention to clients via chat, text, and phone
- Active listening and empathy-based skills
- Intervention training and applied suicide intervention skills training
Education
Des Moines Area Community College
Psychology/Early Childhood Education
University Overview
Skills
- Personnel Management
- Operations Management
- Relationship Management
- Marketing Strategy Development
- Finance Management
- Strategic Planning
- Documentation and Reporting
- Hiring
- Business Planning
- Documentation and reporting
Skills Courses
Skills Courses
- Intro to Counseling Theory
- Intro to Human Services
- Human Sexuality
- Discrimination/Diversity
- Developmental Psychology
- Sociology
- Social Psychology
- Abnormal Psychology
- Marriage & Family
- Customer Service
- Records Keeping
- Interviewing
- Management/Leadership
- Philosophy
- Training
- Problem Solving
- Conflict Resolution
- Team Player
- Mandatory Reporter child and dependent adult
- Anti Bias Education in Early Childhood Development
- CPR/First Aid/AED
- Darkness to Light’s Stewards of Children
- Counseling on Access to Lethal Means (CALM)
- Fundamentals of Crisis Counseling
- Crisis Interventions Skills
- Safety Assessments
- Clinical Skill Development
- Aces’s and Resilience
- Schizophrenia Spectrum Disorder & Psychosis training
- Understanding Human Trafficking
- HIPPA Compliance Training
- Licensed in commercial and farm insurance
Certification
- Mandatory child and dependent adult abuse reporter
- CPR/Firstaid/AED certified
- Counseling on access to lethal means (CALM)
- Ace's and resilience
- Schizophrenia Spectrum Disorder & Psychosis
- HIPPA compliance
- Licensed in Commercial and Farm Insurance
- Safety assessments
- Anti bias education
References
References
References available upon request.Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Timeline
Crisis Helpline Counselor
CommUnity Crisis Services and Food Bank
06.2023
Insurance Service Representative Farm and Commercial Services
Nationwide Insurance
08.2014 - 06.2016
Owner/Operator
Enlightened Daycare
04.2007 - Current
Des Moines Area Community College
Psychology/Early Childhood Education
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