Paige Caplan
Sherman,TX
Summary
Dynamic customer service professional with experience at Amazon Prime Products, excelling in appointment scheduling and data entry. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for improving service delivery and collaborating with teams to streamline processes, ensuring a high-quality experience for all clients.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Verizon Wireless
Remote
09.2024 - 12.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Utilized company software to document customer interactions accurately and efficiently.
- Provided product information and guidance to enhance customer satisfaction and loyalty.
- Collaborated with team members to improve service delivery and streamline processes.
Bartender
Evel Pie
Las Vegas, NV
07.2023 - 09.2024
- Mixed and served a variety of beverages to customers, ensuring high-quality presentations.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with team members to enhance customer service and improve overall efficiency.
- Assisted in inventory management, tracking stock levels of liquor and supplies accurately.
Appointment Setter
Castle Windows
Las Vegas, NV
07.2020 - 09.2022
- Scheduled appointments for sales team, optimizing calendar efficiency.
- Conducted follow-ups with potential clients, enhancing lead conversion rates.
- Managed customer inquiries through phone and email, ensuring timely responses.
- Utilized CRM software to track leads and document interactions effectively.
Education
High School Diploma - Mixology
Lenape High School
Medford, NJ04.2023
Skills
- Appointment scheduling
- Customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative
Verizon Wireless
09.2024 - 12.2025
Bartender
Evel Pie
07.2023 - 09.2024
Appointment Setter
Castle Windows
07.2020 - 09.2022
High School Diploma - Mixology
Lenape High School