Paige Casey
San Antonio,TX
Overview
2
2
years of professional experience
Summary
Dynamic professional with a strong work ethic and integrity, experienced at Sam's Club Distribution. Proven ability in customer service and conflict resolution, enhancing customer satisfaction and loyalty. Skilled in maintaining organized environments and collaborating with teams to streamline operations, resulting in improved efficiency and patient care in chiropractic settings.
Work History
Chiropractor's Assistant
Davenport Chiropractor
Humble, TX
01.2023 - 12.2024
- Assisted patients with therapeutic exercises and rehabilitation programs.
- Scheduled appointments and managed patient flow efficiently.
- Educated patients on treatment plans and chiropractic benefits.
- Maintained accurate patient records in electronic health systems.
- Prepared treatment rooms and ensured cleanliness of equipment.
- Collaborated with chiropractors to implement effective care strategies.
- Improved patient satisfaction through attentive communication and support.
- Trained new staff on office procedures and patient interaction protocols.
- Participated in continuing education opportunities to enhance professional development within the field of chiropractic care assistance.
- Managed inventory levels of medical supplies and equipment required for chiropractic treatments effectively to avoid stockouts or overstocking issues.
- Served as a reliable point-of-contact between patients and practitioners, addressing concerns or inquiries promptly and professionally.
- Assisted in conducting therapeutic exercises under the guidance of the chiropractor, facilitating improved mobility for patients.
- Enhanced clinic operations by maintaining a clean and organized treatment area, adhering to safety protocols.
- Supported chiropractor''s efforts in achieving optimal patient outcomes through diligent preparation and assistance during treatments.
- Supported billing procedures within the clinic, resulting in prompt payment collection from clients.
- Participated in regular staff meetings to provide input on patient care strategies, fostering a collaborative work environment.
- Assisted chiropractors with efficient patient flow, ensuring timely care for all patients.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into daily responsibilities as a Chiropractor''s Assistant.
- Facilitated patient education on chiropractic care, supporting informed decision-making processes.
- Improved patient satisfaction by providing exceptional customer service and support during appointments.
- Collaborated with multidisciplinary team members for comprehensive patient care, fostering positive relationships among staff members.
- Streamlined appointment scheduling and office administration tasks, contributing to overall clinic efficiency.
- Optimized insurance claims processing by verifying coverage details accurately and submitting documentation in a timely manner.
- Conducted initial assessments on new patients, gathering essential information for accurate diagnosis and treatment planning.
- Increased patient retention through effective communication and follow-up on treatment plans.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Cashier
Sams Club Distribution
5055 NW Loop 410 San Antonio, TX 78229 United Sta
02.2025 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance during shifts.
- Assisted customers with product inquiries and store navigation.
- Ensured cleanliness and organization of checkout area for optimal customer experience.
- Collaborated with team members to streamline operations during peak hours.
- Handled returns and exchanges in compliance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Education
Nursing
Lonestar College
Houston, TX07.2026
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cleaning and sanitizing
Team collaboration
Conflict resolution
Languages
Spanish
Limited Working
Timeline
Cashier
Sams Club Distribution
02.2025 - 05.2025
Chiropractor's Assistant
Davenport Chiropractor
01.2023 - 12.2024
Nursing
Lonestar College