Paige Dame
Pelham
Summary
Detail-oriented Charge Phlebotomist with the American Red Cross, experienced in strictly adhering to standard operating procedures to ensure the safety of staff, donors, and the integrity of the blood supply. Proven ability to perform daily quality control, equipment calibration, and oversee proper handling and transport of blood products. Seeking to apply strong procedural compliance, precision, and organizational skills in a research environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Specialist II, Charge Phlebotomist
American Red Cross Biomedical Services
Manchester, NH
07.2024 - Current
- Led phlebotomy team in executing daily blood draw procedures with precision and safety.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Executed tasks according to standardized operating procedures to ensure accuracy.
- Established strong relationships with donors through compassionate care and excellent bedside manner.
- Reduced patient wait times through strategic scheduling and workflow adjustments.
- Performed and supervised quality control and calibration of all equipment daily.
- Packaged and shipped specimens to central lab daily.
Elderly Caregiver
Brookdale Senior Living Inc.
Durham, NH
04.2024 - 07.2024
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Laundered clothing and bedding to prevent infection.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Redirected clients with memory issues, providing safety guidance protection.
- Reported concerns to nurse supervisor to promote optimal care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Receptionist Seasonal Hire
Jeanne D'Arc Credit Union
Lowell, MA
06.2023 - 01.2024
- Served visitors by greeting, welcoming, and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified visitor's identification cards before allowing access to the building.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily logbook with information about visitors entering the premises.
Loan Servicing Clerk Seasonal Hire
Jeanne D'Arc Credit Union
Lowell, MA
06.2019 - 01.2024
- Communicated with customers and employees to answer questions or explain information.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Organized and maintained filing systems for confidential documents.
- Performed quality control on files daily to ensure accuracy.
- Answered phones in a courteous manner while providing excellent customer service.
- Developed detailed spreadsheets to track financial data and trends.
- Trained new staff on clerical procedures and office policies.
Youth Summer Camp Counselor
Pelham Parks and Recreation
Pelham, New Hampshire
07.2018 - 08.2019
- Developed and implemented creative lesson plans to engage campers in activities such as arts and crafts, sports, music, theatre, and outdoor exploration.
- Maintained accurate records of attendance and other pertinent information relating to campers' participation in activities.
- Provided direct supervision of children during all activities.
- Assisted in developing an end-of-camp program showcasing the accomplishments of each camper.
- Created a safe and inclusive environment for campers by encouraging positive behavior through role modeling.
- Responded promptly and effectively to medical emergencies or injuries that may occur at camp or on field trips.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Maintained relationships and communicated with camper parents and family members.
Education
Bachelor of Science - Biology
University of New Hampshire
Durham, NH05.2024
Skills
- Relationship Building
- Attention to Detail
- Proficient in Quality Control
- Client Safety and First Aid
- Documentation And Reporting
- Communication Skills
- Time Management
Certification
- Phlebotomy Training Certification, Phlebotomy Training Specialists, July 2023
- Certified Phlebotomy Technician, National Healthcare Certification Organization, July 2023
- American Heart Association Heartsaver First Aid CPR AED Certification, American Heart Association, March 2024
Leadership and Engagement
Culture Champion — American Red Cross
- Appointed by leadership to support organizational culture initiatives.
- Planned monthly engagement initiatives to support staff recognition.
- Served as a liaison between leadership and frontline staff to promote a positive, inclusive work environment.
Timeline
Collections Specialist II, Charge Phlebotomist
American Red Cross Biomedical Services
07.2024 - Current
Elderly Caregiver
Brookdale Senior Living Inc.
04.2024 - 07.2024
Receptionist Seasonal Hire
Jeanne D'Arc Credit Union
06.2023 - 01.2024
Loan Servicing Clerk Seasonal Hire
Jeanne D'Arc Credit Union
06.2019 - 01.2024
Youth Summer Camp Counselor
Pelham Parks and Recreation
07.2018 - 08.2019
Bachelor of Science - Biology
University of New Hampshire