Paige Dugas
Beaumont,TX
Summary
Reliable employee seeking Technical Support Home Rep position. Offering excellent communication and good judgment.
Overview
9
9
years of professional experience
Work History
Group Rooms Coodinator / Sales
Beaumont Palace LLC
Beaumont, Texas
02.2019 - Current
- Oversaw operation of reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.
- Blocked tentative and definite groups in reservations system.
- Assisted in development and revisions of forecasts for rooms department, both monthly and annually.
- Calculated and prepared rooms reports to determine sources of business revenue using various computer systems.
- Communicated both verbally and in writing to provide clear direction to staff.
Home Health Care Provider
Private Caregiving
Beaumont, TX
11.2017 - 01.2019
- Administered medications to patients and remained vigilant for negative side effects.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Customer Service Associate
School Aids
Beaumont, TX
08.2016 - 09.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Executes excellent sales floor merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
Barista
STARBUCKS COFFEE COMPANY
Beaumont, TX
10.2012 - 12.2016
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
No Degree - Accounting
Lamar Univeristy
Beaumont Texas12.2023
High School Diploma -
West Brook Senior High School
Beaumont Texas06.2011
Skills
- Facilities Management and Maintenance
- Accommodation Organization
- Attendee Relations
- Program Planning and Development
- Complaint Resolution
- Problem Anticipation and Resolution
- Payment Approval
Timeline
Group Rooms Coodinator / Sales
Beaumont Palace LLC
02.2019 - Current
Home Health Care Provider
Private Caregiving
11.2017 - 01.2019
Customer Service Associate
School Aids
08.2016 - 09.2017
Barista
STARBUCKS COFFEE COMPANY
10.2012 - 12.2016
No Degree - Accounting
Lamar Univeristy
High School Diploma -
West Brook Senior High School