Kelton Edwards
Ann Arbor,MI
Summary
Luxury hospitality professional with a relationship-driven approach to group sales and guest experience, aligned with Forbes Five-Star service standards. Currently supporting group sales operations in partnership with Group Sales Managers, contributing to 3,600+ group room nights and over $3.9M in group revenue in 2025. Known for precision, collaboration, and anticipatory service, and seeking to advance into a Group Sales Manager role.
Overview
6
6
years of professional experience
Work History
Group Rooms Coordinator / Sales Coordinator
The Lodge at Blue Sky, Auberge Resorts Collection
Wanship, Utah
08.2024 - Current
- In partnership with Group Sales Managers, supported 3,603 group room nights in 2025, totaling over $3.9M in group revenue.
- Support relationship-focused execution of group contracts, room blocks, rooming lists, and billing accuracy for luxury group programs.
- Act as a central liaison between sales, operations, reservations, and guest experience teams to ensure service consistency and flawless group arrivals.
Pre-Arrival Itinerary Designer
The Lodge at Blue Sky, Auberge Resorts Collection
Wanship, Utah
05.2024 - 08.2024
- Designed customized pre-arrival itineraries and coordinated guest preferences across departments.
Hotel Front Desk Agent
The Lodge at Blue Sky, Auberge Resorts Collection
Wanship, Utah
10.2023 - 05.2024
- Delivered high-touch guest service and managed arrivals, departures, and service recovery.
Equine Wrangler / Guest Experience Team Member
The Lodge at Blue Sky, Auberge Resorts Collection
Wanship, Utah
04.2023 - 10.2023
- Led guided luxury guest experiences and supported daily operations.
General Manager
McDonald's – Harper Operating Company
Hebron, Ohio
08.2020 - 02.2023
- Led daily operations, staffing, training, and performance management for a high-volume location.
Education
Communications, Psychology, Economics, Sociology
Ohio University
AthensSkills
- Room Blocks & Contracts
- Group Rooming & Billing Accuracy
- Client & Planner Communication
- CRM & PMS Systems
- Cross-Department Collaboration
- Relationship-Driven Group Sales
- Forbes-Level Service Standards
- Revenue Support
- Precision & Detail
References
Available upon request
Timeline
Group Rooms Coordinator / Sales Coordinator
The Lodge at Blue Sky, Auberge Resorts Collection
08.2024 - Current
Pre-Arrival Itinerary Designer
The Lodge at Blue Sky, Auberge Resorts Collection
05.2024 - 08.2024
Hotel Front Desk Agent
The Lodge at Blue Sky, Auberge Resorts Collection
10.2023 - 05.2024
Equine Wrangler / Guest Experience Team Member
The Lodge at Blue Sky, Auberge Resorts Collection
04.2023 - 10.2023
General Manager
McDonald's – Harper Operating Company
08.2020 - 02.2023
Communications, Psychology, Economics, Sociology
Ohio University