Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Eckertson

Heath

Summary

Proven leader with extensive experience in staff management and problem-solving. Excelled in relationship building and call management, effectively training teams and enhancing performance. Achieved significant improvements in customer service satisfaction and operational efficiency. Skilled in data entry and staff coordination, fostering a productive work environment.

Overview

6
6
years of professional experience

Work History

Lead CSU Agent

Discover
10.2022 - 10.2023
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained existing employees to maximize team agility and performance.
  • Answered and managed incoming and outgoing calls
  • Worked with a team to train new employee's

Shift Supervisor

CVS Pharmacy
01.2020 - 05.2022
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Crew Member/Starbucks

Kroger
02.2018 - 01.2020
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

High School Diploma -

Gahanna Lincoln High School
Gahanna, OH
05.2020

Skills

  • Call Management
  • Documenting information
  • Problem-Solving
  • Relationship Building
  • Data Entry
  • Paperwork Processing
  • Staff Management

Timeline

Lead CSU Agent

Discover
10.2022 - 10.2023

Shift Supervisor

CVS Pharmacy
01.2020 - 05.2022

Crew Member/Starbucks

Kroger
02.2018 - 01.2020

High School Diploma -

Gahanna Lincoln High School

Similar Profiles

CREATE PROFILE
Paige Eckertson