Results-driven professional with 20 years of state service, beginning in Human Resources managing Benefits and Leaves and transitioning to Travel/Funds Coordinator in Accounting. Completed 'Aspiring Supervisor' track, demonstrating leadership development and commitment to team effectiveness. Excels in customer service, multitasking, and time management, ready to embrace new challenges.
Overview
23
23
years of professional experience
Work History
Travel/Funds Coordinator
Commonwealth of Massachusetts
Springfield, ME
10.2021 - Current
Update and distribute travel vouchers to supervisors/staff at the start of each fiscal year
Print and review travel vouchers for accuracy
Track travel voucher and employee reimbursement information to ensure accuracy.
Enter travel/employee reimbursements into HRCMS biweekly
Reconcile travel/employee reimbursements biweekly
Verify and enter monthly social security benefits into Access each month
Review and process individual requisition requests, including spenddowns and vacation requests, process banking transactions and print checks
Process PNA (Personal Needs Allowance) for individuals in need of personal monthly spending
Ensure individuals remain below assets in order to remain on MassHealth and maintain benefits through Social Security
Track and enter monthly cash reports from residential homes, sending reminders to Residential Supervisors on cash report deadlines
Pay individual invoices, including charges for care, checking for accuracy of bills, entering information into Access, banking, and printing checks
Enter SNAP information into Access database
Copy and submit medical/clothing deductions to Revenue Department
Prepare and email Cash Advance forms and procedures to relevant programs.
Receive requests for Cash Advance from Residential Supervisors, checking for accuracy, enter information in Access, MOSAIC, print checks, mail checks to houses
Check Cash Advance returned receipts/money orders for accuracy, reaching out to Residential Supervisors with discrepancies
Track outstanding Cash Advance, following up with houses for receipts/returned funds
Reconcile Cash Advance bank statements monthly
Engaged with Supervisor to enhance knowledge of Section 8 processes, and reconciling bank statements
Personnel Officer I/Benefits and Leave Coordinator/GIC Coordinator
Commonwealth of Massachusetts
12.2006 - 10.2021
Administers and maintains leaves of absences, including Family Medical Leave Act (FMLA), Workers’ Compensation, Employee Illness Leave Bank (EILB), Legislative Leave Banks, Blood Donation, Bereavement, Volunteer and Military Leaves.
Advised employees and managers on leave processes, facilitating understanding and compliance.
Ensured receipt, recording, and communication of proper documentation to employees and relevant personnel, enhancing process accuracy.
Knowledgeable of leave programs, applicable laws, including HIPAA, and bargaining-unit contracts.
Works closely with the payroll department to ensure proper pay for employees on leave.
Performs administrative actions required by Worker’s Compensation, reviews paperwork for accuracy and provides payroll/appropriate personnel with injury information to ensure proper pay for employees.
Distributed open enrollment materials to programs, guaranteeing timely access to information for all eligible employees.
Collects open enrollment paperwork (Health insurance, Health Care Spending, etc.) and reviews paperwork for accuracy.
Holds orientation for all new hires/seasonal employees, distributes and collects all paperwork related to the hire process.
Receives and enters all Employee Performance Review System (EPRS) into HRCMS for 2500+ employees.
Completed job functions based on departmental needs based on departmental needs.
Office Manager
Larry's Oil Burner Sales and Service
Palmer, MA
05.2012 - 06.2015
Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
Monitored payments due from clients and promptly contacted clients with past due payments.
Trained and supervised office staff on billing system and process, including sending invoices, logging services, maintaining lists of past due invoices, reaching out to customers to offer payment plans, and all other job-related duties as assigned
Managed daily office operations
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
Implemented efficient filing systems to streamline document retrieval processes
Maintained filing system for records, correspondence and other documents
Completed employee evaluations and facilitated pay increases to support team development.
Assisted in developing marketing materials to promote services offered by the company
Administrative Assistant to the Senior Regional Director
Kindred Pharmacy Services
11.2005 - 12.2006
Handled confidential documentation, organized meetings and travel arrangements.
Supported team operations by completing a range of assigned tasks.
Assisted HR department in payroll duties.
Created and maintained spreadsheets.
Entered expense reports into SAP.
Entered patient information into Rxpertise.
HR Coordinator/Accounts Payable
NeighborCare Pharmacy
08.2003 - 12.2005
Managed and recorded all accounts payable transactions accurately.
Processed payroll and maintained employee hours in Kronos Timekeeper System, managed benefit paperwork, new hire/termination paperwork, and tracked attendance records for 250 employees.
Facilitated meetings to clarify open enrollment process, ensuring employee understanding and compliance.
Performed essential duties supporting team functions, contributing to overall operational effectiveness.
Education
High School Diploma -
Palmer High School
Palmer, MA
05-1998
Skills
Travel voucher management
Reimbursement processing
Financial management
Accounts reconciliation
Budget planning
Work Planning and Prioritization
Administrative oversight
Project assistance
Staff supervision
Proficiency in Excel
Proficiency in Outlook
Proficiency in Microsoft Word
Proficiency in PowerPoint
Communication
Problem-solving
Ability to multitask
Fast-paced adaptability
Client relationship management
Excellent organizational skills
Timeline
Travel/Funds Coordinator
Commonwealth of Massachusetts
10.2021 - Current
Office Manager
Larry's Oil Burner Sales and Service
05.2012 - 06.2015
Personnel Officer I/Benefits and Leave Coordinator/GIC Coordinator
Commonwealth of Massachusetts
12.2006 - 10.2021
Administrative Assistant to the Senior Regional Director
Global Travel Coordinator at Swiss Re Global Business Solutions India Pvt LtdGlobal Travel Coordinator at Swiss Re Global Business Solutions India Pvt Ltd