Paige Flax
Gettysburg,PA
Summary
Experienced customer service representative with a solid 19-year track record in problem-solving and collaborative teamwork. Known for empathetic approach and ability to adapt. Consistently ensures positive customer engagement and effectively resolves conflicts. Proven leadership and multitasking skills contribute to creating a supportive and efficient work environment.
Overview
20
20
years of professional experience
Work History
Personal Care Assistant
Mona Lisa Cares Home Health
Hanover, PA
01.2023 - Current
- Assist patients with daily activities, ensuring comfort and safety, improving overall well-being.
- Administer medications and monitor vital signs, contributing to better health outcomes.Communicate effectively with healthcare team and families, fostering a supportive environment.Implement personalized care plans, addressing individual needs and enhancing patient satisfaction.
- Maintain accurate patient records, ensuring compliance with healthcare regulations.
- Meticulously track and document patient progress, ensuring accurate health records andfacilitating informed decision-making by healthcare professionals
Guardian
Stay At Home Mom
Gettysburg, PA
01.2015 - 11.2022
- Managed household budget, resulting in efficient expense control and savings
- Coordinated daily schedules for family members, ensuring smooth operations and time management.
- Implemented educational activities for children, enhancing their academic and social skills.
- Handled multiple tasks simultaneously, demonstrating strong multitasking and organizational abilities.
Machine Operator
Universal Protective Packaging
Mechanicsburg, PA
11.2018 - 09.2022
- Take care of all machine-specific functions such as configuring the equipment, loading/operating the machines; Performed required quality checks every 30 minutes; Trained new hires.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Cashier/Customer Service
Kennies Market
Gettysburg, PA
01.2005 - 01.2015
- Answer customer phone calls and emails, responding to customers' questions and concerns; Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints; Assisted with customer inquiries; Helped customers find what they are looking for; Handled cash and credit transactions; Handled returns and exchanges.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High school diploma - General Studies
Gettysburg Area High School
Gettysburg, PA06.2009
Skills
- Time Management
- Problem-Solving
- Organization
- Verbal and written communication skills
- Fast Learner
- Clear Communication
- Empathetic listening
- Problem-solving abilities
- Multitasking
- Reliability
- Conflict Resolution
- Professionalism
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Documentation
- Microsoft PowerPoint
- CRM software proficiency
- High-energy attitude
- Stress Tolerance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Personal Care Assistant
Mona Lisa Cares Home Health
01.2023 - Current
Machine Operator
Universal Protective Packaging
11.2018 - 09.2022
Guardian
Stay At Home Mom
01.2015 - 11.2022
Cashier/Customer Service
Kennies Market
01.2005 - 01.2015
High school diploma - General Studies
Gettysburg Area High School