PAIGE GAGNON

• Promoted to supervisor within 3 months and manager within 10 months based on strong sales performance and leadership ability

• Train and coach team members on upselling techniques, product knowledge, and customer engagement strategies, consistently exceeding sales targets

• Execute social media strategy and content creation for the café, driving brand awareness, customer engagement, and providing value-added marketing support for client accounts.

• Manage full-cycle hiring, onboarding, performance management, and employee separations, demonstrating strong leadership and the ability to navigate difficult conversations with professionalism and empathy.

• Oversee staff scheduling, inventory management, and alcohol purchasing, reflecting strong operational planning, budgeting, and account business management skills.

• Plan and coordinate poolside events, promotions, and customer engagement initiatives, showcasing strong event coordination and marketing abilities.

• Delivered consultative sales by assessing customer needs and recommending appropriate products, consistently meeting and exceeding sales goals

• Established strong rapport with clients to enhance customer experience and long-term retention

• Contributed to a collaborative team environment focused on achieving shared sales objectives

• Provided personalized recommendations to boost customer experience and satisfaction

• Built trust with clients through clear communication and attention to safety and detail within the protected sanctuary.

• Educated customers on product use, safety procedures, and environmental awareness, translating complex information into clear, actionable guidance