Paige Glenn
Soddy Daisy,TN
Summary
Possesses communication and interpersonal skills with a proven ability to identify client needs, resolve conflict and tension, and build strong relationships with internal and external partners. Driven individual with a leadership mentality, positive attitude, and a large passion for projects and project management that work toward the betterment of the organization as a whole. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 10+ years' experience to take on a new position with Cigna. Trusted advisor that goes the extra mile to help individuals succeed.
Overview
11
11
years of professional experience
Work History
Client Account Support Advisor
CIGNA Healthcare
01.2017 - Current
- Lead Client Account Support Advisor in the U3000 market working with complex medical, dental, vision, and consumerism products consistently establishing and maintaining close relationships with brokerage firms, employers, and internal sales partners across the nation.
- Cross trained in both Proclaim and Facets platforms
- Assist manager with leading huddles, Book of Business strategy & distribution, sensitive client relationships, 01/01 planning sessions, interviews, and leading various projects throughout the year to help drive improvement within our organization and achieve company objectives.
- Attend weekly sales meetings with my manager to ensure team deliverables are being met, discussing process opportunities, and any client/broker escalations.
- Coaching and developing new & current IMs when it comes to onboarding, growing within the role, building relationships, and complex issue resolutions.
- Travel for client/broker interface meetings, 01/01 readiness meetings, and team meetings along with also hosting local partner gatherings.
Customer Service Trainer
CIGNA Healthcare
01.2015 - 01.2017
- Led numerous classes with 12+ Customer Service Advocates along with the assistance and teamwork of 1-2 SMEs.
- Trained advocates on medical knowledge. This included how to de-escalate frustrated customers, claim issues, coding, consumerism products, and pre-enrollment up-training.
- Instilled knowledge, empathy, and confidence within my trainees that allowed them to perform at peak skill level, along with any up-training that was needed along their journey.
- Led weekly touchpoints with supervisors and directors so they could track the progress of their employees, give feedback, and know how to best set-up their trainees for success.
Customer Service Specialist and Advocate Tech Coach
CIGNA Healthcare
01.2013 - 01.2015
- Managed high call volume and escalated calls while maintaining a courteous and professional demeanor.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Actively participated in team meetings and professional development training, continuously seeking opportunities to enhance skills and provide exceptional coaching.
Education
Bachelor of Science - Business Management
University of Tennessee At Chattanooga
Chattanooga, TN05.2026
Associate of Science - Business
Chattanooga State Community College
Chattanooga03.2022
High School Diploma -
Soddy Daisy High School
Soddy Daisy, TN05.2012
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
- Research abilities
- Critical Thinking
- Problem-Solving
- Performance Evaluations
- Interview Skills
- Peer Counseling
- Client Engagement
Additional Information
Recommendation letters available upon request
Timeline
Client Account Support Advisor
CIGNA Healthcare
01.2017 - Current
Customer Service Trainer
CIGNA Healthcare
01.2015 - 01.2017
Customer Service Specialist and Advocate Tech Coach
CIGNA Healthcare
01.2013 - 01.2015
Bachelor of Science - Business Management
University of Tennessee At Chattanooga
Associate of Science - Business
Chattanooga State Community College
High School Diploma -
Soddy Daisy High School
Similar Profiles
Sandra SimmonsSandra Simmons
Client Account Support Sr. Analyst at Cigna HealthcareClient Account Support Sr. Analyst at Cigna Healthcare
Artia FogleArtia Fogle
Medical Claim Coordinator at Cigna HealthcareMedical Claim Coordinator at Cigna Healthcare
Christopher TaylorChristopher Taylor
Operating Effectiveness Sr. Advisor at Cigna HealthcareOperating Effectiveness Sr. Advisor at Cigna Healthcare
Felisha GurleyFelisha Gurley
Claims Analyst at Cigna HealthcareClaims Analyst at Cigna Healthcare
Krista HarwellKrista Harwell
Registered Nurse at Galen Medical GroupRegistered Nurse at Galen Medical Group