Summary
Overview
Work History
Education
Skills
Timeline
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Paige Grant

Orlando,FL

Summary

Knowledgeable and dedicated guest service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guests. Motivated to maintain guest satisfaction and contribute to company success.

Overview

10
10
years of professional experience

Work History

Cocktail & Fine Dining Server

Walt Disney World Resort
10.2018 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing repeat guests.
  • Shared knowledge of menu items, enabling customers to make personal decisions based on individual interest.
  • Actively listened to customers while handling concerns quickly, courteously, and professionally.
  • Resolved guest issues to maintain complete customer satisfaction and workforce effectiveness.

Fine Dining Server

Ocean Prime
02.2016 - 09.2019
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to guests.
  • Strategically timed check-ins with guests to confirm satisfaction and taking action to correct any problems.

Bartender

Universal Orlando Resort
08.2015 - 03.2016
  • Served high customer volumes during Halloween Horror Nights.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet guest needs.
  • Followed alcohol procedures for checking identification and preventing excessive guest intoxication.

Banquet Captain, Trainer, & Bartender

Kellogg Catering
08.2013 - 08.2015
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Supervised and mentored bartending and serving staff.
  • Liaised with management to monitor logistics and timelines.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.

Education

Hospitality Business

Michigan State University
East Lansing
06.2015

Skills

  • Exceptional customer service & service prioritization
  • Time management
  • Strong communication skills & relationship building
  • Adaptability and flexibility
  • Detail-oriented
  • Team Player
  • Staff Leadership
  • Team Member Development
  • Event coordination
  • Table setting expertise

Timeline

Cocktail & Fine Dining Server

Walt Disney World Resort
10.2018 - Current

Fine Dining Server

Ocean Prime
02.2016 - 09.2019

Bartender

Universal Orlando Resort
08.2015 - 03.2016

Banquet Captain, Trainer, & Bartender

Kellogg Catering
08.2013 - 08.2015

Hospitality Business

Michigan State University

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Paige Grant