Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Grant

Orlando

Summary

Diligent professional with strong background in guest service. Proven ability to manage interactions and resolve issues effectively to individualize guest experiences. Demonstrated strong communication and problem solving skills in high pressure environments. Proven ability to enhance guest and client experience while using techniques to strongly increase sales.

Overview

12
12
years of professional experience

Work History

Cocktail & Fine Dining Server

The Walt Disney Company
10.2018 - Current
  • Implemented upselling techniques that increased overall revenue through enhanced guest experiences.
  • Provided exceptional customer service in high-pressure fine dining environment, ensuring guest satisfaction and loyalty.
  • Resolved customer complaints promptly, maintaining professionalism while ensuring positive experiences.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure.
  • Showcased extensive knowledge of items, offering adept recommendations to suit individual preferences.

Mortgage Loan Officer

Rocket Mortgage
08.2020 - 05.2021
  • Evaluated borrower financial information to determine loan eligibility and risk assessment.
  • Guided clients through mortgage options, enhancing understanding of program benefits and requirements.
  • Collaborated with underwriters to expedite loan processing and ensure compliance with regulations.
  • Developed customized loan solutions, aligning client needs with available products for optimal outcomes.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Fine Dining Server

Ocean Prime
02.2016 - 09.2019
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities.

Banquet Supervisor, Trainer, & Bartender

Kellogg Catering
08.2013 - 08.2015
  • Supervised banquet operations, ensuring seamless execution of events and adherence to service standards.
  • Trained and mentored staff, enhancing team performance and improving customer satisfaction.
  • Coordinated with kitchen and service teams to optimize workflow during high-demand periods.
  • Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.

Education

Hospitality Business

Michigan State University
East Lansing, MI

Skills

  • Exceptional client service and service prioritization
  • Organizational time strategies
  • Effective communication and relationship management
  • Adaptability and flexibility
  • Meticulous attention to detail
  • Collaborative team leader
  • Team leadership and team development
  • Event supervision and support

Timeline

Mortgage Loan Officer

Rocket Mortgage
08.2020 - 05.2021

Cocktail & Fine Dining Server

The Walt Disney Company
10.2018 - Current

Fine Dining Server

Ocean Prime
02.2016 - 09.2019

Banquet Supervisor, Trainer, & Bartender

Kellogg Catering
08.2013 - 08.2015

Hospitality Business

Michigan State University

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