Paige Hayes
Hazel Park,MI
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Office Manager
Gammons Medical
Waterford, Michigan
01.2025 - Current
- Managed daily office operations and maintained a professional environment.
- Coordinated schedules, meetings, and communications for medical staff and patients.
- Oversaw inventory management and ordered medical supplies as needed.
- Implemented office policies to enhance workflow efficiency and staff productivity.
- Maintained confidential patient records in compliance with healthcare regulations.
- Facilitated communication between departments to ensure seamless patient care services.
- Assisted in budget preparation and monitored expenses for office operations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
Case Coordinator
Life Enrichment Adult Day Care
Shelby, Michigan
09.2019 - 01.2023
- Coordinated client care plans with healthcare providers and family members.
- Managed daily activities and schedules for adult day care participants.
- Developed and maintained relationships with community resources and support services.
- Assisted in training staff on best practices for client engagement and care.
- Monitored participant progress and reported changes to the interdisciplinary team.
- Facilitated communication between clients, families, and staff members effectively.
- Organized workshops and activities to promote social interaction among participants.
- Ensured compliance with state regulations regarding adult day care operations.
- Completed patient follow-up services, data collection, and clinical monitoring and liaised with primary health care providers to deliver coordinated care to patients.
- Stayed up to date on relevant processes and compliance standards for optimal oversight.
Education
Henry Ford II
Sterling Heights, MISkills
- Office administration
- Medical record management
- Inventory management
- Budget oversight
- Policy implementation
- Healthcare coordination
- Client relationship management
- Compliance assurance
- Staff training
- Project scheduling
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Report preparation
- Scheduling
- Senior leadership support
- Data entry
- Workflow optimization
- Staff hiring
- Supply management
- Facility management
- Training and coaching
- Event coordination
- Bookkeeping
- Customer service
- Employee supervision
- Account reconciliation
- Database administration
- Document management
- Financial reporting
- Administrative support
- Staff management
- Billing
Certification
- CPR Certified
- Recipient Rights Certification
- CNA Certification
Accomplishments
- Employee of the month 3 years in a row
Affiliations
- Special Olympics organizer
- Special needs fun run coordinator
References
References available upon request.
Timeline
Office Manager
Gammons Medical
01.2025 - Current
Case Coordinator
Life Enrichment Adult Day Care
09.2019 - 01.2023
Henry Ford II