PAIGE HOWARD
Burlison,TN
Summary
Dynamic Social Services Case Manager at Covington Care, adept at client advocacy and relationship cultivation. Proven ability to manage caseloads effectively while enhancing client outcomes through risk assessment and community collaboration. Skilled in utilizing electronic medical records to streamline services, ensuring compliance with state regulations and fostering partnerships for comprehensive support.
Overview
9
9
years of professional experience
Work History
Social Services Case Manager
Covington Care
Covington, TN
02.2024 - Current
- Utilized various computer software applications including Microsoft Office Suite to manage client information.
- Maintained accurate records of client data and created reports for funding sources as needed.
- Conducted home visits and provided counseling sessions for families in need.
- Evaluated progress of clients through assessments and reviews of program goals.
- Developed and maintained partnerships with local organizations for supportive services opportunities.
- Participated in quality assurance review session and applied new strategies and techniques presented.
- Managed caseloads of up to 30 clients at a time while adhering to strict confidentiality standards.
- Attended training workshops related to best practices in social work and human services field.
- Collaborated with community partners to ensure access to necessary resources for clients.
- Leveraged electronic medical records to document and track case management services and referrals.
- Monitored compliance with state regulations related to social service programs.
- Developed positive working relationships with local schools, law enforcement agencies, and health care providers regarding client welfare concerns.
- Coordinated referrals for medical care, housing assistance, substance abuse treatment, and other social services programs.
- Troubleshoot problems with operational and clinical procedures, improving patient outcomes.
Receptionist/Administrator
The Beasley Clinic
Covington, TN
03.2022 - 03.2023
- Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel.
- Answered office telephone to address questions or forward calls to appropriate staff.
- Provided excellent customer service to both internal and external customers via telephone or email communication.
- Assisted with administrative tasks such as data entry, preparing reports, photocopying materials.
- Maintained accurate filing systems for documents such as invoices, contracts, and correspondence.
- Greeted and welcomed clients, customers, and visitors in a professional manner.
- Managed calendars to arrange schedules and appointments, coordinating meetings or travel.
- Operated and maintained printer, fax, and copier to perform office functions.
- Performed basic bookkeeping duties such as entering financial transactions into accounting system.
- Processed incoming mail on a daily basis including sorting through packages and distributing them accordingly.
- Handled confidential information with discretion and professionalism according to company policies and procedures.
- Used software programs to record, store, and analyze information.
- Served as central point of contact for vendors and guests accessing building.
- Responsible for maintaining electronic databases containing employee records and contact information.
- Followed established standards, formats, and procedures to perform routine administrative tasks.
Team Leader
Chick-fil-A
Millington, TN
08.2017 - 07.2022
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Provided guidance to the team on best practices for completing tasks efficiently and accurately.
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
- Cultivated an environment of trust, respect, collaboration, and accountability among the team members.
- Established team goals, objectives and strategies for successful project completion.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Conducted performance reviews to measure employee growth and skills.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
- Assisted in the recruitment and onboarding of new team members.
- Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement.
- Developed a system for tracking progress, measuring performance, and providing feedback to the team.
Education
Pre-Nursing
University of Memphis
Memphis, TN, USHigh School Diploma - undefined
Millington High School
Millington, TN05.2019
Skills
- Executed self-management strategies to enhance productivity and efficiency
- Facilitated effective written and verbal communication to enhance team collaboration
- Evaluated and analyzed complex data to inform decision-making processes
- Championed client advocacy initiatives to enhance customer relationships
- Demonstrated commitment to professional standards and ethical practices
Timeline
Social Services Case Manager
Covington Care
02.2024 - Current
Receptionist/Administrator
The Beasley Clinic
03.2022 - 03.2023
Team Leader
Chick-fil-A
08.2017 - 07.2022
Pre-Nursing
University of Memphis
High School Diploma - undefined
Millington High School