Paige Hundley
Corydon,IA
Summary
Compassionate Pharmacy Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent patient cases with poise.
Overview
1
1
Certification
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Case Manager
Valeris
Jeffersonville, IN
10.2024 - Current
- Managed patient data using Valeris Lynk to streamline case management processes.
- Facilitated appeals, enhancing patient access to necessary medications.
- Coordinated bridge programs, improving patient access to vital medications.
- Patient Assistance Program
- Medication Access
- Prior Authorization
- Payer and Insurance Coverage Navigation
- Claims Troubleshooting
- Benefits Investigation
- Specialty Pharmacy Processing
- Specialty Pharmacy Communication
- Medication Shipment Coordination
- Professional Telephone Communication
- Stakeholder Relationship Management
- Adverse Event Reporting
- HIPAA Compliance
- Multitasking and Prioritization
- Escalation Resolution
- Accurate Documentation
- High-Volume Caseload Management
- Formulary Exclusions
- Patient and Provider Education
- High-Volume Caseload Management
Pharmacy Technician
Mathes Pharmacy
New Albany, IN
01.2023 - 09.2024
- Performed data entry tasks accurately and efficiently.
- Filled prescriptions by following established procedures.
- Customer Service
- Managed incoming phone calls to provide information and support.
- Entered patient data accurately to ensure prescription safety
- Maintained stock and inventory levels through regular checks.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly
- Teamwork
Pharmacy Technician
Walgreens
Jeffersonville, IN
10.2021 - 01.2023
- Managed script fulfillment for efficiency
- Cashiering
- Answered phone inquiries promptly to assist customers and address their needs
- Provided quick service at drive-through window
- Sorted and stored inventory in proper locations
Extern Edda
Mortenson Family Dental Partners
Seymour, IN
09.2019 - 12.2019
- Supported root canals, extractions, crown seating, and denture deliveries, contributing to patient care. Ensured thorough sterilization of instruments and rooms after each patient to maintain hygiene standards. Performed sanitation of all equipment after each use to uphold safety protocols.
- Supported patient flow in family dental practice externship.
- Prepared operatories for preventive and restorative dental procedures.
- Sterilized instruments and maintained infection control standards.
Associate
Kohls
New Albany, IN
06.2017 - 06.2019
- Managed kids department operations. Maintained cleanliness, responded to inquiries, and assisted customers to enhance shopping experience. Occasionally I cashier when I am needed
- Greeted shoppers and provided Kohl’s customer service support
- Processed purchases using register and POS systems
- Replenished merchandise and organized sales floor displays
Daycare Teacher
Mount Tabor Weecare
New Albany, IN
06.2018 - 03.2019
- Developed class schedule to enhance learning opportunities
- Provided support in feeding children during meal times
- Oversaw classroom activities to maintain order and focus
- Developed engaging lessons to facilitate student learning
Receptionist
Hillside Animal Clinic
Floyds Knobs, IN
07.2018 - 12.2018
- Answered phones, scheduled appointments, and checked customers out.
- Greeted clients and pets at Hillside Animal Clinic front desk.
- Answered phones and routed calls to veterinarians and technicians.
- Scheduled appointments using clinic calendar and patient records.
Cashier
Arby Restaurant
Sellersburg, IN
03.2017 - 06.2017
- I worked in the Managed customer transactions at front register. I also had to Prepared food orders by placing items in bags and trays. I also had to Sanitized bathrooms to maintain cleanliness, the lobby and my work station.
- Processed guest orders using POS system and Arby Restaurant service standards.
- Handled cash, card, and mobile payments at front counter.
- Greeted guests and answered menu questions with clear, friendly service.
Education
Dental Assistant Certification - Dental Assisting
Caris College
Jeffersonville, IN 03.2019 - 01.2020
Silver Creek Highschool
Sellersburg, INSkills
- Data entry
- Prescription processing
- Microsoft Excel
- Insurance prior authorization
- Customer service
- Ordering medications
- Microsoft Office
- Inventory Management
- Insurance Verification
- Accounts receivable
- Calendar management
- Medical Records
- Insurance third-party billing
- Case Coordination
- Eaglesoft
- Dental Receptionist
- Customer service
- Dental Procedure Coordination
- Time management
- Patient care
- Pharmacy inventory replenishment
- Patient Advocacy
- Prescription intake
- Medical Billing
- Clinical Data Management
- Microsoft Word
- Prescription verification
- Geriatrics
- Pharmacy customer complaint resolution
- Out of stock medication
- Prescription labeling
- Insurance claim form preparation
- Insurance claim issue resolution
- Medical Scheduling
- Prescription order interpretation
- Correct Prescription Errors
Personal Information
- Driving License: Yes
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Pharmacy Technician License September 2021 to June 2026
- Driver's License June 2018 to June 2026
- EDDA January 2020 to August 2020 I received my EDDA through Caris College when I graduated in January of 2020.
- Pharmacy Technician Certification
- Registered Pharmacy Technician
- Radiology Certification
- Certified Dental Assistant
Additional Information
- Driving License: Yes
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Case Manager
Valeris
10.2024 - Current
Pharmacy Technician
Mathes Pharmacy
01.2023 - 09.2024
Pharmacy Technician
Walgreens
10.2021 - 01.2023
Extern Edda
Mortenson Family Dental Partners
09.2019 - 12.2019
Dental Assistant Certification - Dental Assisting
Caris College
03.2019 - 01.2020
Receptionist
Hillside Animal Clinic
07.2018 - 12.2018
Daycare Teacher
Mount Tabor Weecare
06.2018 - 03.2019
Associate
Kohls
06.2017 - 06.2019
Cashier
Arby Restaurant
03.2017 - 06.2017
Silver Creek Highschool