Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Paige Kemp

Columbus,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service Associate

TjMaxx
Columbus, Ohio
03.2018 - 03.2019
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Boosted sales revenue by skillfully promoting diverse discount and customer loyalty options.

Customer Service Associate

Kohls Department Store
Columbus, Ohio
11.2016 - 03.2019
  • Developed and actualized customer service initiatives to decrease wait times.
  • Described and explained details about card holder options to inform customers and guide purchasing decisions.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Environmental Services Housekeeper

Riverside Hospital
Columbus, Ohio
Mar2018 - Mar2019
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Documented and reported all necessary facility and building repairs observed.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Customer Service Supervisor

CvsHealth
Columbus, Ohio
Feb2017 - Mar2018
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Measured customer support success with clear metrics to attain 100% of company's customer satisfaction goal.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Education

GED -

Cincinnati Job Corp
1409 Western Avenue
11.2004 - 07.2009

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Inbound and outbound calling

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Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Timeline

Customer Service Associate

TjMaxx
03.2018 - 03.2019

Customer Service Associate

Kohls Department Store
11.2016 - 03.2019

GED -

Cincinnati Job Corp
11.2004 - 07.2009

Customer Service Supervisor

CvsHealth
Feb2017 - Mar2018

Environmental Services Housekeeper

Riverside Hospital
Mar2018 - Mar2019

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Paige Kemp