Paige Kirlin
Three Rivers,MI
Summary
Accomplished Office Manager with a proven track record at Booko Brothers General Contractors, Inc., excelling in customer service and office administration. Expert in account reconciliation and maintaining confidentiality, significantly enhancing workplace efficiency. Demonstrates exceptional organizational skills and a commitment to fostering a cohesive team environment. Highly dependable, ethical and reliable support specialist. A leader whom works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office-manager
Booko Brothers General Contractors, Inc.
Three Rivers Branch
03.2013 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Customer Service Representative
Aspen Dental
Goshen, IN
08.2011 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Medical Administrative/Billing
Everest College
KalamazooSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Payroll Processing
- Account Reconciliation
- Credit and collections
- Human Resources
- Expense Reporting
- Team Bonding
Timeline
Office-manager
Booko Brothers General Contractors, Inc.
03.2013 - 05.2024
Customer Service Representative
Aspen Dental
08.2011 - 02.2013
No Degree - Medical Administrative/Billing
Everest College