Paige Kyann Mack
Cincinnati
Summary
My name is Paige K Mack. I am an African-American woman who isn't afraid of challenge's, serving others, and learning. I am excited to one day be a Special Education teacher for students with mild-moderate or moderate-sever disabilities. As a student myself who struggled with reading and math; teachers and intervention specialist encouraged me to break down learning barriers. My goal in life is to encourage, motivate, and hear the "AH-HA" moments from each and every student I come across.
Overview
11
11
years of professional experience
Work History
Front Desk Assistant
Planet Fitness Gym
06.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Home Health Aide
Home Instead
03.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Call Center Representative
Spectrum
06.2023 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Manager
Auntie Anne's
01.2015 - 01.2024
- Washing Dishes
- Counting Money
- Night Drop
- Making pretzels
- Managing
Call Center Representative
U.S. Bank Call Center
03.2020 - 10.2021
- Reviewing Transactions
- Log-in Assistance
- Online Enrollment
- Explaining Policies
- Closure account
- Checking, Saving, Money Markets, and CD’s
- Annual Percent Rates
- Disputes
- Etc
Cashier
Chuck E. Cheese
01.2016 - 01.2019
- Entertaining guest
- Cleaning
- Counting Money
- Fixing games
- Training new hires
Utility Worker
Meijer
01.2014 - 01.2015
- Cleaning Bathrooms
- Pushing Carts
- Greeting Customers
Education
Bachelor of Arts - Special Education
University of Cincinnati
Cincinnati, OH05-2026
High School Diploma -
Winton Woods High School
Forest Park Ohio05-2016
Skills
- Excellent Communication
- Problem-solving skills
- Time Management
- Hospitality services
Accomplishments
School
- Raised $780 for the Special Education Department at Winton Woods High school 2016
- Accepted into the Special Education Program at University of Cincinnati 2024
- Maintain a 2.8
Personal
- Balance being a mother, student, and employee of two jobs
- Committed to volunteering an giving back to the community
Timeline
Front Desk Assistant
Planet Fitness Gym
06.2024 - Current
Home Health Aide
Home Instead
03.2024 - Current
Call Center Representative
Spectrum
06.2023 - 10.2024
Call Center Representative
U.S. Bank Call Center
03.2020 - 10.2021
Cashier
Chuck E. Cheese
01.2016 - 01.2019
Manager
Auntie Anne's
01.2015 - 01.2024
Utility Worker
Meijer
01.2014 - 01.2015
Bachelor of Arts - Special Education
University of Cincinnati
High School Diploma -
Winton Woods High School
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