Paige Lane
Navy Federal Credit Union
Portsmouth,VA
12
years of professional experience
Mortgage professional with 8 years of experience at Navy Federal Credit Union, including over 6 years as a Mortgage Processor. Skilled in loan processing, documentation review, underwriting requirements, and quality control. Experienced in identifying discrepancies and missing documentation, proactively resolving issues before underwriting submission, and managing an active loan pipeline as a Flex Processor. Recognized for strong attention to detail, sound judgment, efficiency, and commitment to operational excellence.
Work History
Flex Support Operations Processor
3 Months- Provide processing coverage during team member absences, managing active loan pipelines to ensure files continue progressing without interruption.
- Review and assess files previously managed by other processors, identifying outstanding requirements, missing documentation, and potential issues while determining appropriate next steps.
- Maintain accuracy and consistency across multiple loan files, ensuring processing requirements and established procedures are followed and issues are addressed before submission to Underwriting.
- Collaborate with processors, Loan Officers, Underwriters, and business partners while maintaining detailed file notes to resolve issues and support a seamless transition back to the primary processor.
Mortgage Processor
5 Years 10 Months- Coordinated communication between members, lenders, and real estate agents to facilitate timely closings.
- Processed mortgage loan applications accurately and successfully for over 6 years.
- Reviewed and validated details of loan applications and closing documentation.
- Reviewed complex loan files for accuracy and completeness, minimizing errors during underwriting.
- Provided exceptional member service by addressing borrower concerns promptly and professionally.
- Mentored processors on best practices and efficient workflow management techniques.
Contact Center Representative
2 Months- Resolved customer inquiries, ensuring high satisfaction and timely responses.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Member Service Representative
2 Years 1 Month- Processed member transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted members in opening accounts, providing tailored financial solutions based on individual needs.
- Resolved member inquiries promptly, enhancing overall satisfaction and fostering loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless member experience.
Color Consultant
3 Years 7 Months- Conducted in-depth consultations to determine client needs and preferences, ensuring tailored recommendations.
- Developed engaging visual displays highlighting seasonal color trends, increasing customer engagement.
- Trained junior consultants on color theory principles and product knowledge, fostering team development.
Fine Jewelry Sales Associate
2 Years 3 Months- Drove sales by building relationships with customers and understanding their jewelry needs.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new associates on sales techniques and customer service best practices to improve team performance.
Education
Associate of Science - Psychology
Skills
Organizational Skills
Multitasking & Prioritization
Time Management
Analytical Problem-Solving
Communication & Collaboration
Adaptability & Flexibility
Timeline
Flex Support Operations Processor
Navy Federal Credit Union
07.2026 - CurrentRead More
Mortgage Processor
Navy Federal Credit Union
08.2020 - 06.2026Read More
Contact Center Representative
Navy Federal Credit Union
05.2020 - 07.2020Read More
Member Service Representative
Navy Federal Credit Union
04.2018 - 05.2020Read More
Fine Jewelry Sales Associate
Kay Jewlers
09.2015 - 12.2017Read More
Color Consultant
Sephora
08.2014 - 03.2018Read More
Tidewater Community College
Associate of Science from Psychology
Read More