Paige Marks

• Self-motivated, with a strong sense of personal responsibility.
• Works effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Problem Solving | Effective Communication | Training Support.
• Active Listening.
• Time Management | Adaptability & Flexibility.
• Understanding business needs| service levels.
• Running a team, conducting Team meetings, quality reviews and coaching's.
• supported IRE, back up assist, mentoring, training and functional facilitator.
• Trained in OH, MI, MS, NV Medicaid. OH,MI,GA Medicare

• Negotiated payment plans to help customers manage debt.
• Resolved collection-related inquiries and complex problems.
• Maintained detailed records of customer calls and follow-ups.

• Addressed member concerns with empathy and efficiency.
• Handled eligibility, benefits, pharmacy, and grievance-related calls.
• Maintained confidentiality and adhered to compliance standards.

• Ohio Medicaid calls

• Resolved billing and account status issues.
• Assisted with escalated calls and provided detailed follow-ups.
• Upsold services based on customer needs.