Summary
Overview
Work History
Education
Skills
Timeline
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Paige Materna

Enterprise Management | Director Of Business Operations | IT Program Director
Minneapolis,MN

Summary

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful [Number]-year record of building positive relationships with internal and external stakeholders.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

IT Program Manager

Optum
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Senior Capability Manager

Optum
Eden Prairie, MN
03.2021 - Current
  • Analyzed project performance data to identify areas of improvement.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Director, Business Development Operations

Optum
Eden Prairie, MN
10.2019 - 03.2021
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored expenditures to mitigate risk of overages.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.

Chief of Staff

Optum
Eden Prairie, MN
10.2017 - 10.2019
  • Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Negotiated and executed contracts on behalf of department.

Operations Senior Project Manager II

Optum
Eden Prairie, MN
09.2016 - 10.2019
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Partnered with project team members to identify and quickly address problems.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Developed and maintained project budgets to control costs and meet organizational and project goals.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Education

Bachelor of Science - Business Management

U of M
Minneapolis, MN
09.2006 - 05.2010

Skills

Infrastructure development

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Timeline

Senior Capability Manager

Optum
03.2021 - Current

Director, Business Development Operations

Optum
10.2019 - 03.2021

Chief of Staff

Optum
10.2017 - 10.2019

Operations Senior Project Manager II

Optum
09.2016 - 10.2019

Bachelor of Science - Business Management

U of M
09.2006 - 05.2010

IT Program Manager

Optum

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Paige MaternaEnterprise Management | Director Of Business Operations | IT Program Director