Paige Milburn
Bloomington
Summary
Developed key skills in high-volume restaurant environment, including effective communication and time management. Seeking to transition into new field, leveraging strong organizational abilities and customer service expertise. Focused on adapting these skills to drive success in any new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Runner
Ancho & Agave
10.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Office Manager
Grace Counseling Services
05.2024 - 08.2024
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data, such as vacation requests and sick days.
- Handled all incoming communication including phone calls, emails, and mail.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with applicable laws regarding employment practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
HR Intern
Nascote Industries
05.2023 - 08.2023
- Completed an internal auditing project using a scanner to convert employee paper files into organized digital files
- Assisted in setting up for several hiring events and managed/graded forklift driver testing
- Relieved an HR generalist during parts of weekly new hire orientations
- Lent a helping hand to coworkers in-office when needed: sorting and shredding papers
- Presented to the facility’s management team about my project and what I accomplished.
Server
Edison’s Entertainment Complex
09.2021 - 06.2022
- Received and remembered orders with many specifications, and communicated important details/allergies to the kitchen staff
- Managed a 3-6 table section at one time
- Kept an optimistic energy while focused in a high-volume environment
- Assisted in set up/ take down of decorations and food/beverage placement for holidays, special events, and large parties
- Pre-bussed and bussed tables when not busy throughout entire shift
- Process food/beverage purchases and activate arcade cards all in one transaction
- Deep clean and side work when customer volume was low
- Prepared salads and sauces before opening and as needed throughout the day.
Education
Bachelor of Science in Business Administration - Management
Southern Illinois University Edwardsville (SIUE)
Edwardsville, IL05.2024
Skills
- Microsoft Office (Word, Excel, PowerPoint, Teams)
- Zoom
- Adobe (Illustrator, InDesign, Photoshop)
- Beginner Level Spanish (writing, listening, and reading)
- Fast-paced Restaurant Experience
- POS and cash handling
- Food Safety
- Meal preparation
- Data Entry
- Customer Service
- Bookkeeping
- Document Management
- Payroll and budgeting
- Human Resources
Certification
- Food Handler’s Certificate
- ServSafe Alcohol Certificate
- Microsoft Excel 2019
Coursework
- Project Management
- Data Analytics
- Graphic Design
- Leading in Organizations
- General Business Administration
Education
Southern Illinois University Edwardsville - Bachelor's of Science (BS) in Business Administration - Edwardsville, IL
Activities
- SIUE Dean’s List
- Management 470 (Leading in Organizations) - Cougar Cupboard Food Drive
Certificates
Microsoft Excel 2019
Food Handler's Certificate
ServSafe Alcohol Certificate
Timeline
Food Runner
Ancho & Agave
10.2024 - Current
Office Manager
Grace Counseling Services
05.2024 - 08.2024
HR Intern
Nascote Industries
05.2023 - 08.2023
Server
Edison’s Entertainment Complex
09.2021 - 06.2022
- Food Handler’s Certificate
- ServSafe Alcohol Certificate
- Microsoft Excel 2019
Bachelor of Science in Business Administration - Management
Southern Illinois University Edwardsville (SIUE)
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