Paige Minton
BROOKSVILLE,FL
Summary
Fast learning employee with experience in customer service and dental assisting. Dependable and hard working with 27 years of experience in customer service and cash handling.
Overview
19
19
years of professional experience
Work History
Expanded Functions Dental Assistant
Premier Community Health Care
05.2023 - Current
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Applied fluoride varnish after coronal polishing.
- Supported dentist during Restorations, exams, dentures process, extractions and Crowns, ensuring proper instrument preparation and sterilization procedures were followed.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
- Proper PPE used during any procedure or treatment
- Charted Dentist's findings in EPIC/Wisdom
- Took appropriate X-rays for proper diagnoses
- Charted patient's medical history and took vitals.
- Stay up to date with infection control,pathogens and proper sterile techniques
- Fabricated temporary crowns and take xray to make sure there is proper contact.
- Processed referrals and authorizations to appropriate department.
- Respond to any messages recieved by patients through MyChart
- Chart treatment plan and discuss any concerns with the patient.
- Take impressions with alginate for any type of removable denture
Patient Service Representative
Premier Community HealthCare
04.2021 - Current
- Identified insurance payer sources and verified insurance coverage
- Collected copayments and deductibles in alignment with insurance coverage
- Coordinated appointments and confirmed follow-ups to meet patient needs through Phreesia and Intergy
- Interacted with patients, maintaining focus on courtesy, respect, and professionalism
- Answered department telephone calls and politely provided information and assistance
- Completed all assigned tasks prior to shift end
- Stayed up to date on the available community services and program resources useful for patient needs
Licensed Massage Therapist
LaRocca Chiropractic
07.2013 - 04.2021
- Assess clients' soft tissue condition, joint quality and function, muscle strength, and range of motion
- Confer with clients about their medical histories and problems with stress or pain to determine how massage will be most helpful
- Develop and propose client treatment plans that specify which types of massage are to be used
- Massage and knead muscles and soft tissues of the body to provide treatment for medical conditions, injuries, or wellness maintenance
- Maintain treatment records
- Sanitized and cleaned massage therapy and common rooms
- Booked appointments, answered phones, greeted clients, handled payments when help was needed
Customer Service Representatives
Kohl's Spring Hill
10.2010 - 08.2011
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Help customers try on or fit merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Clean shelves, counters, and tables
Receptionist
Shell Rapid Lube
01.2007 - 10.2010
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
Senior Customer Service Representative
Goodwill Industries of Central Florida Inc.
10.2005 - 08.2006
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Operate office equipment, such as fax machines, copiers
- Train and assist staff with computer usage
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
Education
Certified In EFDA And Dental Radiology - Dental Assisting
Dental Assisting Academy of The Palm Beaches
West Palm Beach, FL05.2023
Cortiva Institute -
Cortiva Institute
Pinellas Park, FL03.2012
High School Diploma -
Hernando High School
Brooksville, FL05.1999
Skills
- Clerical Time Management
- Cash Handling
- Active Listening
- Customer Service
- Clinical data entry
- Patient intake
- Insurance verification
- Patient documentation
- Computer knowledge
- Infection control
- Communication
- EPIC/Wisdom
- Microsoft teams
- Microsoft Excel
- Microsoft outlook
- Self motivation
- Continuous learning
- Xray processing through MiPacs
- Coronal polishing on 12 yrs and under
- Telephone communication
- Treatment planning
- Patient communication
- Instrument sterilization
- Inventory Management
- Patient Flow Management
Accomplishments
I have joined the People Committee at Premier Community Health, which advocates for all Care Team Members for inclusion and diversity. We focus on positive a work space and safe place to communicate.
Timeline
Expanded Functions Dental Assistant
Premier Community Health Care
05.2023 - Current
Patient Service Representative
Premier Community HealthCare
04.2021 - Current
Licensed Massage Therapist
LaRocca Chiropractic
07.2013 - 04.2021
Customer Service Representatives
Kohl's Spring Hill
10.2010 - 08.2011
Receptionist
Shell Rapid Lube
01.2007 - 10.2010
Senior Customer Service Representative
Goodwill Industries of Central Florida Inc.
10.2005 - 08.2006
Certified In EFDA And Dental Radiology - Dental Assisting
Dental Assisting Academy of The Palm Beaches
Cortiva Institute -
Cortiva Institute
High School Diploma -
Hernando High School