Paige Molyneaux
Washington,DC
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
3
3
years of professional experience
Work History
Bank Teller
Atlantic Union Bank
Warrenton, Virginia
12.2023 - Current
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Identified transaction errors when debits and credits did not balance.
- Performed special services for customers, ordering bank cards and checks.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Prepared official checks for customer and internal bank needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Developed strong relationships with customers to ensure repeat business.
Customer Service Cashier
HomeGoods
Warrenton, Virginia
11.2021 - 12.2023
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness and presentation of stock room and production floor.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Welcomed customers, offering assistance to help find store items.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Rappahannock County Higschool
Washington VA05-2023
Skills
- Financial software
- Currency packaging
- Data inputting
- Deposit and withdrawal management
- Cash counting
- Attention to detail
- Team collaboration
- Problem-solving
- Listening and comprehension
- Time management
- Customer relationship management (CRM)
- Professionalism and courtesy
- Relationship building
- Transaction processing accuracy
- Signature verification
- Money handling
- Banking software
Timeline
Bank Teller
Atlantic Union Bank
12.2023 - Current
Customer Service Cashier
HomeGoods
11.2021 - 12.2023
High School Diploma -
Rappahannock County Higschool