Summary
Overview
Work History
Education
Skills
Leadership and Community Involvement
Timeline

Paige Montague

Charlotte,NC

Summary

Dynamic and adaptable professional with over 10 years of experience across hospitality, mental health, customer service, and administrative support. I’ve held roles ranging from supervisor and secretary to marketing consultant and mental health worker, developing strong skills in team coordination, communication, and client care. While I previously pursued nursing, I’m now focused on securing a full-time role where I can bring my diverse experience, reliability, and people-first mindset to a new industry. Open to opportunities in administration, customer service, operations, and beyond.

Overview

11
11
years of professional experience

Work History

Assistant Manager/Head Bartender

Ink N Ivy
01.2024 - Current
  • Ensure prompt and courteous service to customers, resolving any issues or concerns in a timely manner
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Build and maintain strong relationships with customers, ensuring their ongoing satisfaction with the dining experience
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.

Server/ Bartender

TPC Piper Glenn Golf Course
08.2024 - 07.2025
  • Collaborate with the kitchen staff to ensure that food orders are prepared and delivered in a timely manner
  • Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely fashion
  • Handling multiple tables and tasks in an efficient manner
  • Cleaning and clearing tables and bar
  • Cleaning bar, glasses and utensils
  • Learning the menu and beverages served such as wine, beer, and cocktails
  • Stock, drive and serve from a beverage cart on the golf course as needed
  • Work food stand and banquets / events as needed
  • Build rapport with customers to create a positive and fun atmosphere

Site Director

Turning Point Family Services
07.2024 - 01.2025
  • Maintained records and logs of work performed and materials and equipment used.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Trained new team members on site policies and procedures.
  • Managed program paperwork and child records to comply with state requirements.
  • Attended approved training and continuing education courses to maintain certifications.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.

Mental Health Worker

New York Presbyterian Hospital
01.2020 - 08.2023
  • Assist patients through activities of daily living
  • Supported patients through crisis
  • Completed environmental and patient checks for the unit
  • Supervised patients with possible unsafe behavior toward themselves or others
  • Provide emotional support and counseling to patients experiencing mental health crisis
  • Provide individual counseling to patients to address their mental health concerns and develop coping strategies
  • Conduct group therapy sessions for patients with mental health conditions
  • Assist in the development and implementation of patient treatment plans

Server/Hostess/Bev-Cart Attendant

Centennial Golf Course
08.2020 - 03.2022
  • Assist guest to their seats
  • Serve/run food
  • Create a wonderful dining experience for the customer
  • Provide golfers with snacks and beverages on the course
  • Ensure all golfers are taken care of in/outside the clubhouse
  • Maintain cleanliness and organization of the dining area and beverage carts to ensure a pleasant and efficient experience for guests
  • Maintain accurate knowledge of all food and beverage offerings, including specials and promotions, to provide recommendations and inform customers
  • Upsell and promote the weekly specials and seasonal menu items to increase revenue

Milieu Manager/Activities Specialist

Four Winds Hospital
07.2018 - 02.2020
  • Supervision of unit program, schedules and staff
  • Create daily plans for patients with the treatment team
  • Assist nurse manager
  • Implement and monitor safety protocols to ensure a secure and supportive environment for patients
  • Implement strategies to improve patient outcomes and satisfaction
  • Collaborate with other departments to ensure a holistic approach to patient care
  • Accomplished multiple tasks within established timeframes.

Mental Health Worker

Four Winds Hospital
05.2018 - 12.2020
  • Assist patients through daily activities
  • Support patients through crisis
  • Complete daily status notes on patients
  • Collaborate with treatment team to develop and implement individualized treatment plans for patients
  • Ensure the safety and security of patients by monitoring and managing their surroundings and interactions
  • Provide emotional support to patients in their journey towards recovery
  • Educate patients on coping skills and strategies for managing their mental health

Supervisor

Olive Garden Restaurant
01.2018 - 01.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Intern

Key Program
01.2018 - 05.2018
  • Analyzed problems and worked with teams to develop solutions.
  • Assisted in maintaining a clean and safe living environment for optimal resident wellbeing.
  • Contributed to a welcoming living environment by decorating common areas seasonally or for special events as appropriate.
  • Supported residents in achieving personal goals through consistent encouragement and guidance.
  • Participated in ongoing professional development training sessions to stay current on best practices for group home care providers.

Marketing Consultant

American International College
09.2017 - 01.2018
  • Develop and maintain relationships with external resources such as community organizations, social service agencies, and psychiatric professionals to enhance patient care and support
  • Develop and implement staff training programs to enhance their understanding of mental health disorders and improve patient care

Babysitter/Newborn Nanny

Self-employeed
04.2014 - 08.2017
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Secretary

American International College
03.2014 - 01.2017
  • Organized files
  • Assisted with program development and implementation
  • Assisted in planning and implementing educational activities for children
  • Create flyers for campus activities
  • Organize events
  • Assist club organizations
  • Create training templates
  • Conduct market research to identify potential target audiences and develop targeted marketing strategies
  • Develop and implement marketing strategies to promote college programs and increase student enrollment
  • Develop and manage social media advertising campaigns to increase brand awareness and drive engagement
  • Organized meeting times
  • Answer phones
  • Manage office supplies inventory and place orders when necessary
  • Maintain an efficient office workflow by ensuring timely completion of tasks and projects
  • Coordinate travel arrangements for staff members and ensure all necessary documentation is prepared and organized
  • Coordinate and schedule appointments for multiple executives and departments
  • Assist in preparing and distributing meeting agendas and materials for efficient meetings

Education

Bachelor of Art/Science - Psychology and Criminal justice

American International College
05.2018

Skills

    • Motivational Leadership Training

    • Record Keeping

    • Hospitality

    • Verbal Communication

    • Written Communication

    • Organization

    • Customer Service

    • Computer Literacy

    • Dependability

    • Interpersonal Communication

    • Typing

    • Writing

    • Employee Supervision

    • Photography

    • Team Training

    • Athletic Competition

    • Community Event Organization

    • Meeting Organization

    • Program Organization

    • Psychology Learning

    • Community Service

    • Activity Organization

    • Parent Communication

    • Nurturing Environment Creation

    • Meal Preparation

    • Childcare

    • Caregiving

    • Problem Solving

    • Effective Communication

    • Customer Relationship Development

    • Training Program Implementation

    • Health and Safety Compliance

    • Employee Performance Monitoring

    • Motivational Leadership Training

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Leadership and Community Involvement

  • Member, Psi Chi Honors Society
  • Member, Delta Sigma Theta Sorority Incorporated
  • Member, NCAA Dll Field Hockey Team
  • Member, NCAA Dll Track & Field Team
  • President, NPPA club

Timeline

Server/ Bartender - TPC Piper Glenn Golf Course
08.2024 - 07.2025
Site Director - Turning Point Family Services
07.2024 - 01.2025
Assistant Manager/Head Bartender - Ink N Ivy
01.2024 - Current
Server/Hostess/Bev-Cart Attendant - Centennial Golf Course
08.2020 - 03.2022
Mental Health Worker - New York Presbyterian Hospital
01.2020 - 08.2023
Milieu Manager/Activities Specialist - Four Winds Hospital
07.2018 - 02.2020
Mental Health Worker - Four Winds Hospital
05.2018 - 12.2020
Supervisor - Olive Garden Restaurant
01.2018 - 01.2019
Intern - Key Program
01.2018 - 05.2018
Marketing Consultant - American International College
09.2017 - 01.2018
Babysitter/Newborn Nanny - Self-employeed
04.2014 - 08.2017
Secretary - American International College
03.2014 - 01.2017
American International College - Bachelor of Art/Science, Psychology and Criminal justice

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Paige Montague