Paige Nickisch
GREAT FALLS,MT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
CSR
Flawless Auto Body
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Assistant
Mountain West Farm Bureau
01.2021 - 06.2021
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Took the training and test to become a certified Insurance Agent.
- Wrote new policies
New Accounts Associate
DA Davidson
01.2020 - 01.2021
- Approached prospective clients through cold calling and emails to meet sales targets.
- Reviewed and opened new accounts within the firm.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Education
No Degree -
BYU-Idaho
RexburgHigh School Diploma -
CMR
Great Falls11.2014
Skills
- Credit Card Payment Processing
- Quality Control
- Filing
- Prioritization
- Spreadsheets
- Microsoft Word
- Microsoft PowerPoint
- Retail Sales Customer Service
- Active Listening
- Critical Thinking
- Refund Processing
- Typing Proficiency
- Conflict Mediation
- POS Systems Expertise
- Customer Service
- Problem-Solving Ability
- Recordkeeping Strengths
- Multi-Line Phone Talent
Timeline
CSR
Flawless Auto Body
06.2021 - Current
Assistant
Mountain West Farm Bureau
01.2021 - 06.2021
New Accounts Associate
DA Davidson
01.2020 - 01.2021
No Degree -
BYU-Idaho
High School Diploma -
CMR
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