Paige Pence
Salem,MO
Summary
Detail-oriented and compassionate Clinical Medical Assistant candidate with hands-on experience in patient intake, medical office operations, and front-desk clinical support. Currently pursuing a Medical Assistant Certificate (expected April 2026) with strong knowledge of patient flow management, infection control, and HIPAA compliance. CPR certified and skilled in assisting healthcare teams, maintaining accurate electronic medical records, scheduling appointments, and verifying insurance information. Known for excellent communication, organization, and commitment to patient-centered care in fast-paced healthcare environments.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Four Rivers Community School
10.2024 - Current
- Schedule patient appointments in person and by phone, aligning provider availability with patient needs.
- Maintain accurate and up-to-date appointment schedules within the EMR system, managing cancellations and reschedules.
- Collect and verify patient demographics and insurance information to ensure accurate registration and billing.
- Explain financial responsibilities and collect co-pays while balancing the cash drawer daily.
- Deliver high-quality customer service while supporting efficient patient flow in a busy clinical setting.
- Protect patient confidentiality and maintain strict compliance with HIPAA regulations.
- Collaborate with clinical and administrative teams to ensure smooth daily operations.
- Provided exceptional customer service to patients and families, addressing inquiries and concerns efficiently.
- Scheduled appointments using electronic health record systems, ensuring accurate patient data management.
Front Desk Receptionist
Eye Center South
02.2024 - 09.2024
- Greet, check in, and check out patients, creating a professional and welcoming clinical environment.
- Verify insurance coverage and process patient documentation with accuracy and attention to detail.
- Reschedule appointments as needed and maintain current patient records in the system.
- Cross-trained in surgery scheduling and switchboard operations to support office workflow.
- Maintain an organized and sanitary front desk area in compliance with office standards.
- Respond to patient inquiries and route requests appropriately, ensuring clear communication.
- Managed appointment scheduling, ensuring efficient use of clinic resources and timely patient flow.
- Greeted patients and visitors, providing excellent customer service and creating welcoming environment.
Education
No Degree - Medical Assistant
Bryan Univeristy
Tempe, AZ03-2026
High School Diploma -
Lejeune High School
Camp Lejeune, NC 06-2015
Skills
- Patient Intake & Clinical Support
- Appointment Scheduling & Patient Flow Management
- Electronic Medical Records (NextGen, eClinicalWorks)
- Insurance Verification & Front-Office Billing
- HIPAA Compliance & Patient Confidentiality
- Patient Communication & Customer Service
- Microsoft Office (Word, Excel, Outlook)
Timeline
Patient Service Representative
Four Rivers Community School
10.2024 - Current
Front Desk Receptionist
Eye Center South
02.2024 - 09.2024
No Degree - Medical Assistant
Bryan Univeristy
High School Diploma -
Lejeune High School