Paige Porterfield
Las Vegas,NV
Summary
Results-driven Sales Associate with a passion for mindful living and exceptional guest experiences. Skilled in product education, sales performance, and fostering authentic connections that reflect Alo studio-to-street mission. Dedicated to driving store goals through teamwork, excellence, and brand advocacy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist / Reservation Agent
The Red Rock Spa by Well & Being
05.2024 - Current
- Enhanced customer satisfaction by providing efficient, professional front desk services in a luxury spa environment.
- Accurately booked spa and salon appointments, managed checkouts, and processed payments with precision.
- Consistently exceeded monthly sales goals through membership, gift card, and product upselling.
- Educated guests on product features, care instructions, and benefits to enhance self-care routines.
- Collaborated with leadership to maintain seamless daily operations and uphold wellness brand standards.
Front Desk Agent
The Golden Gate Hotel & Casino
03.2023 - 05.2024
- Processed reservations, check-ins, and payments while ensuring an elevated guest experience.
- Exceeded upselling targets, increasing revenue and guest satisfaction.
- Supported management with reporting and analysis to identify sales trends and opportunities.
- Trained new team members on service excellence and system operations.
Customer Service Representative
Burke Williams Spa
01.2022 - 03.2023
- Scheduled appointments and group bookings while managing membership sales and commissions.
- Delivered personalized product recommendations based on guests’ wellness goals.
- Maintained composure during high call volumes, resolving issues quickly and professionally.
- Supported marketing and promotions through effective communication and client education.
Guest Advocate / General Merchandise Associate
Target
02.2021 - 01.2022
- Maintained organized shelves and accurate inventory using handheld devices.
- Supported checkout operations and assisted with customer service needs.
- Contributed to visual merchandising and ensured a seamless shopping environment.
Lead Host / Hostess / Sales Associate
Applebee’s & Cracker Barrel
01.2020 - 01.2021
- Managed restaurant seating flow and maintained a welcoming, guest-first atmosphere.
- Handled transactions, reservations, and takeout orders while ensuring service efficiency.
- Supported daily cleaning and organization to uphold brand presentation standards.
Sales Associate
Express
01.2017 - 11.2019
- Delivered premium customer experiences while promoting store loyalty programs.
- Educated customers on apparel fabrics, care, and styling to support confident purchasing decisions.
- Processed transactions accurately and maintained visual merchandising standards, along with merchandise fulfillment processing daily.
- Consistently achieved or exceeded sales goals through authentic engagement and client retention.
Education
Diploma -
Bear Creek High School
Stockton, CALas Vegas College
Las Vegas, NV04-2025
Skills
- Technical Skills: POS Systems & Cash Handling
- Inventory Management
- Visual Merchandising
- Sales
- Shipment Processing
- Policy Compliance
- Non-Technical Skills: Customer Engagement
- Brand Representation
- Team Collaboration
- Product Education
- Conflict Resolution
- Adaptability
- Relationship Building
- Passion for Wellness & Mindful Living
Accomplishments
- Recognized by management for exceptional guest retention and personalized service delivery.
- Achieved 95% positive feedback rating for creating mindful, authentic guest interactions.
Certification
- Passionate about wellness and mindful living
- Limited availability weekends only Friday-Sunday and holidays
- Able to lift 50+ lbs and perform active in-store duties
Employee of the month rewards
recognition of the Golden Gate
Timeline
Front Desk Receptionist / Reservation Agent
The Red Rock Spa by Well & Being
05.2024 - Current
Front Desk Agent
The Golden Gate Hotel & Casino
03.2023 - 05.2024
Customer Service Representative
Burke Williams Spa
01.2022 - 03.2023
Guest Advocate / General Merchandise Associate
Target
02.2021 - 01.2022
Lead Host / Hostess / Sales Associate
Applebee’s & Cracker Barrel
01.2020 - 01.2021
Sales Associate
Express
01.2017 - 11.2019
Diploma -
Bear Creek High School
Las Vegas College